TROUBLESHOOTING 115
System performance (continued)
The E-42B hangs during
the user software
installation segment.
Possibly one of the following:
• The time and date need to be configured
in the E-42B BIOS. (If the battery was
removed from the E-42B motherboard
during service and the time and date
were not configured in Setup afterward,
the E-42B will hang during the user
software installation segment.)
• User Software DVD is corrupted
• The DVD drive is faulty
• The hard disk drive is faulty
1 Set the time and date in the BIOS:
• Power off the E-42B and remove the User Software DVD
when it ejects.
• If not already connected, connect a keyboard and a monitor
to the E-42B.
• Power on the E-42B and immediately press F2 repeatedly to
start the BIOS setup utility.
• Configure the time and date.
(To navigate, use the tab key and the -/+ keys).
• Save changes and exit (F10).
• When the E-42B reaches Idle, power off and then begin a
full software installation again, starting with the System
Software DVD (see
page 89).
2 If the problem persists, obtain another User Software DVD
and begin software installation again starting with the
System Software DVD (see page 89).
3 If the problem persists, you may need to replace the DVD
drive (see page 84).
If replacing the DVD drive does not correct the problem,
reinstall the old DVD drive in the system.
4 If the problem persists, replace the hard disk drive (see
page 76).
If replacing the hard disk drive does not correct the
problem, reinstall the old hard disk drive in the system.
Symptom Possible cause Suggested action
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