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6.3 Warranty
Elcon offers an extended period of warranty assistance performed at their factory. Each instrument to be repaired is
thoroughly analyzed to locate the cause and mode of possible faults and correlate them with the initial, intermediate,
and final testing documentation.
This allows Elcon to trace with more accuracy the fault causes, thus obtaining valuable indications, reliability
statistics, and qualitative evaluation for the purpose of maintaining the quality and reliability of the products under
strict control.
WARRANTY CONDITIONS.
Elcon Instruments certifies that all the instruments of their manufacture are immune from defects or loss of
essential quality, and whenever they are apparatus, Elcon also guarantees proper operation. The duration of the
warranty period is clearly indicated in the order confirmation and starts from the date of delivery or on site test (if
required). Unless otherwise specified the warranty is for 12 months, from delivery date.
The warranty does not cover consumable items.
TERMS - CONDITIONS- WARRANTY LIMITS.
1. Form of report
The action due to the customer for vices, defects, or loss of quality is subject to the terms of articles 1495,1497
C.C. (Italian Civil Code).
The denunciation of the, defect or quality loss must be made by the customer by registered mail, telex, fax, or
equivalent written form to be sent to the main Elcon Instruments office.
2. Limit - burden - obligation of the customer to conserve the warranty
a) The warranty is limited to repairing and substitution, FOB Elcon Instruments factory, of the useless parts, for
a confirmed defect of materials and/or workmanship, free of charge, and the remaining, shipping,
dismounting and mounting expenses (operations that in any case must be done in accordance with the
supplier), at the customer's charge.
In no case Elcon Instruments will be held responsible for expenses, loss of profit and/or damage, direct or
indirect, that can be incurred by the customer due to a fault or defect of the material.
b) The warranty ends for instruments or materials damaged by:
− shipment
− storage non conforming to the instruction manual specifications
− incorrect installation
− loss of adequate protection for the type of installation (mechanical, climatic, etc.)
− incorrect application of power supply voltage
− erroneous wiring of the power supply line (applied on input or output measuring circuits)
c) The warranty ends for instruments or materials if repaired, modified, or simply tampered with, even if only in
part, by personnel not authorized by Elcon Instruments and also ends if used in improper way and/or not
conforming with the given instructions.
d) The warranty is valid only if payment has been received from the customer in a timely fashion, as per the
original agreement; otherwise it is void.
e) All parts that are subject to normal wear and inevitable deterioration are excluded from this warranty.
f) In case of having to return the instrument to one of the Elcon Instruments authorized labs for repair, the
customer shall obtain a written authorization with shipping instructions from Elcon Instruments.
Shipment expenses, all the concerned burdens, and the risk of loss or damage of the returned instrument are
exclusively born by the customer.
The same rules apply also when the instrument needs to be replaced.
g) During the warranty period, the customer will allow any personnel appointed by Elcon Instruments execute
control of the instruments and materials.
h) The customer cannot require cancellation of the contract in reason of vices or defects, but only their
elimination or, when they cannot be repaired, the replacement of the instruments, if available on the market.
In case the replacement is for any reason impossible, Elcon Instruments has the faculty to offer instruments
of the same or equivalent type, quality and efficiency, suitable to the same use.
If the customer refuses such offer without justified motivation he is entitled to reimbursement of the money
already paid or a refund of the real incurred expenses.
i) For items subsupplied by Elcon Instruments the standard warranty terms as given by the original ma-
nufacturer are applicable.
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