8 Maintenance and Service
8 Maintenance and Service
8.1 Firmware update
Keeping test instrumentation up to date is an important part of the product life cycle. EMC PARTNER
makes continuous improvements to all products. This can be in the form of hardware changes or software
changes. Software updates for all instruments are provided free of charge to existing customers. EMC
PARTNER recommends to update the system regularly.
Online Update
Select ≡ (General Menu) –> Update
The easiest way if the generator is connected to the internet. If a newer version is available, the
installation is made with a single click.
Update via USB
You can also download the newest version from www.emc-partner.com. Store the update file on
a USB-Stick and transfer into the equipment via the USB port on the front panel. The update
process starts automatically.
We recommend storing only one update file at a time on the USB-Stick.
There are different update files for different hardware version (CUPID V1 or CUPID V2) avail-
able. To determine the hardware version Select ≡ (General Menu) –> Generator –> About
Do not switch off the generator during a firmware update
8.2 Maintenance
8.3 Cleaning
Cleaning the front and rear panels can be made with small amount of warm soapy water and a soft
cloth. The display can be cleaned with a cleaning tissue. EMC PARTNER recommends that the air
filter of the ventilator be cleaned from time to time. The cleaning cycle depends on the environmental
conditions. Wash out the air filter of the ventilator in soapy water. The air filter must be dried before
being reinstalled.
8.4 Warranty
EMC PARTNER’s warranty is two years from date of invoice for manufacturing defects and one year from
date of invoice for consumable parts, e.g. relays, capacitors, variac, connectors. During the warranty
period it is EMC PARTNER’s goal to repair the equipment within one working week at the service plant
in Laufen, Switzerland. However, due to excessive work load or component supply deliveries this repair
time may be extended. The warranty on demo equipment is limited in all cases to a maximum period
of 2 years after delivery ex works (see EMC PARTNER Invoice date). For sales by sub-resellers or rental
companies, the warranty will not be extended. Shipping expenses “Customer to EMC PARTNER” must
be paid by customer or reseller. Return shipments “EMC PARTNER to Customer” are sent DAP delivery
address using normal road transport for all destinations within Europe or CIP destination airport by
airfreight through our house forwarder for all oversea shipments. Additional costs for express delivery
must be borne by the customer. Return of EMC PARTNER’s equipment for warranty repair is at the
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