8 Maintenance and Service
sole discretion of EMC PARTNER’s Customer service department. An RMA number has to be requested
from EMC PARTNER before sending any equipment back to Switzerland. EMC PARTNER reserves the
right to reject or invoice repairs on equipment returned for repair without such authorization.
8.5 Customer Service
EMC PARTNER is an international organization with designated service centres in all major markets.
When any of the following occur:
• Accessories or replacement parts are needed
• Questions arise that are not covered in the user manual
• The equipment must be recalibrated
• The equipment needs repairing
contact the local EMC PARTNER representative or service centre. If the local contact is not known,
check the internet site www.emc-partner.com and select contacts. If there is no local organization,
contact EMC PARTNER headquarters in Switzerland. Our contact details are also given on the web site.
Whenever further assistance is required, provide as much data as possible to help with a speedy solution.
Service relevant information (system configuration, error logs, etc.) is collected by the equipment. This
information can be very helpful in providing an early solution. Copy service information to a USB memory
stick as follows:
• Plug in a USB stick
• Select ≡ (General Menu) –> Generator
• In the tab Help select Copy to USB
The information is transferred to the root folder of the USB. Send file by e-mail to service@emc-partner.ch
8.6 Recycling / Disp osal
RoHS directive 2011/65/EU
The system complies with the directive 2011/65/EU (RoHS - Restriction of certain Hazardous
Substances). From December 2005, all EMC PARTNER products either hand soldered or by
machine are produced using lead-free solder.
WEEE directive 2012/19/EU
The system is exempted from the directive 2012/19/EU (WEEE) under category 9. The product
should be recycled through a professional organization with appropriate experience for the disposal
and recycling of electronic products. EMC PARTNER is also available to help with questions
relating to the recycling of this product.
Dismantling
There is no special danger involved in dismantling.
Parts which can be recycled
The system contains parts made from steel, aluminium, PVC, two-component sealing compound.
The impulse capacitors are filled with non-poisonous mineral oil. The various parts can be separated
and recycled.
Parts which cannot be recycled
None
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