100-412-182 REV. 06 13
1.5.3 Departments to Contact
Call your local Branson Representative, or contact Branson by calling, and asking for the
appropriate department as indicates in Table 1.5 Branson Contacts below:
My Local Branson Representative’s name is:
_______________________________________________________________________
_______________________________________________________________________
I can reach this rep at:
_______________________________________________________________________
_______________________________________________________________________
1.5.4 Pack and Ship the Equipment
1. Carefully pack the system in original packing material to avoid shipping damage. Plainly show
the RGA number on the outside of cartons as well as inside the carton along with the reason for
return. Make a list of all components pack in the box. KEEP YOUR MANUAL.
2. Return general repairs by any convenient method. Send priority repairs by air freight. Prepay the
transportation charges FOB the repair site.
Table 1.5 Branson Contacts
What you need help with or information
about...
Whom to call
At this phone
number...
Information about new welding systems or
components
Your local Branson
Rep or Branson
Customer Service
203-756-0400
Ext 384
Application and Setup questions on the
welding system
Welding Applications
Lab
203-756-0400
Ext 368
Application assistance on the Horns and
Tooling
ATG Lab
203-756-0400
Ext 495
Technical questions about the welding system
Welding Product
Support
203-756-0400
Ext 355
Technical questions about Horns and Tooling ATG Lab
203-756-0400
Ext 495
Ordering new parts Parts Store 877-330-0406
RGA’s, Request for Repair, Status of a Repair
Welding Repair
Department
877-330-0405
System Automation/Hookup Information Product Support
203-756-0400
Ext 355
NOTICE
Items that are sent Freight Collect will be refused.
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