Reference Manual
00809-0100-4731, Rev FA
April 2003
1-8
APEX
™
and APEX Sentry
™
Radar Gauge
SERVICE SUPPORT If you have reason to believe that your APEX or APEX Sentry Radar Gauge
may need to be returned for service, please contact a Level Applications
Support Specialist at Rosemount Customer Central (1-800-999-9307). They
will help you determine the best course of action, and may transfer you to
either an Order Administrator or to the Rosemount North American Response
Center (NARC) to arrange the return of your gauge for service or repair.
NOTE
Most radar problems encountered in the field are applications-related, and
can best be dealt with while the gauge is installed.
The representative arranging the return will ask for product model and serial
numbers, and will provide a Return Material Authorization (RMA) number.
The center will also ask for the name of the process material to which the
product was last exposed. If the material to which the product was last
exposed is a hazardous substance as defined by OSHA, a copy of the
required Material Safety Data Sheet (MSDS) for each hazardous substance
identified must be included with the returned products.
The representative arranging your return will detail the additional information
and procedures necessary to return products exposed to hazardous
substances.
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