ENCAD CADJET - User Manual

Questions and Answers

D
Dawn VargasAug 23, 2025
What to do if my ENCAD Printer does not print?
- J
  Jose BishopAug 25, 2025
  If your ENCAD printer is not printing, consider the following possible causes: * There might be a bad connection between the computer and the printer. Reseat the cable connections on both the computer and the printer. * The firmware could be corrupted. Refresh the EEPROM firmware with a new download. * A faulty quad flex cable could be the cause. Replace the quad flex cable or the complete carriage assembly. * The MPCB might be bad. Replace the MPCB.
F
fmillerAug 25, 2025
What to do if media does not move in ENCAD CADJET?
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  Dr. Michelle RogersAug 26, 2025
  If the media does not move in your ENCAD printer, here are some possible solutions: * Check the stepper motor winding resistance. If it's out of tolerance, replace the stepper motor. * If there are bad bearings while spinning, replace the stepper motor. * If the paper sensor is not responding, replace the paper sensor. * If the media control driver is corrupted, reload the printer driver. * If the firmware is corrupted, reload the firmware. * If the MPCB is bad, replace the MPCB. * In case of ESD discharge, ensure that all ESD components are properly installed and then replace the MPCB.
A
Anthony MillerAug 27, 2025
How to fix Unrecognized Cartridges Error on ENCAD Printer?
- S
  Sara MurphyAug 27, 2025
  If your ENCAD printer shows an 'Unrecognized Cartridges Error', consider these potential causes: * There may be a faulty connection of the cartridge ID chip to the flex cable. Check the cartridges. * The wrong cartridges might be installed. Check the cartridges. * The carriage flex driver cable could be disconnected. Check the flex driver cable connections. * There may be issues with the trailing cable connections. Reseat the trailing connections. * The trailing cable might be faulty. Replace the trailing cable. * The carriage PCB could be faulty. Replace the carriage PCB.
K
Kelli MillerAug 29, 2025
Why is ENCAD Printer Output is Banding (Horizontal)?
- C
  Christina MacdonaldAug 29, 2025
  If your ENCAD printer output is banding horizontally, consider the following: * If the banding is consistent, inspect and/or replace the stepper motor (perform Stepper Motor Winding Resistance Check), inspect and/or replace stepper motor gears and/or lower roller assembly, or replace the MPCB. * Check the amount of ink in the cartridges. Replace or refill the cartridges. * The cartridges may need to be primed. Perform a Prime.
M
Molly DiazDec 1, 2025
Why is the Line Quality Degraded on my ENCAD Printer?
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  Krystal ManningDec 1, 2025
  If the line quality of your ENCAD printer is degraded, consider the following possible causes: * The ink cartridges may be dirty or clogged. Clean and prime the ink cartridges. * The cartridge dimple region might be dirty or damaged. Clean or replace the cartridge. * Color calibration may be needed. Perform Color Calibration. * Deadband calibration may be needed. Perform Deadband Calibration (in bidirectional printing mode). * There might be debris or a lack of lubrication on the slide shaft. Clean the slide shaft. * There could be leaks or bubbles in the ink delivery lines. Reseal/prime the ink delivery lines on both sides or replace the ink delivery lines. * The encoder strip might be dirty. Clean the encoder strip. * The carriage bushings may be worn. Replace the carria...
V
Veronica LopezNov 26, 2025
How to resolve Internal ERROR "Carriage Axis Failure" on ENCAD Printer?
- B
  bartlettrachelNov 27, 2025
  If your ENCAD printer displays an Internal ERROR "Carriage Axis Failure", there are several possible causes: * The slide shaft might be dirty (or lubed). Perform the Slide Shaft Cleaning procedure. * Check the Servo Motor Winding Resistance; if necessary, replace the servo motor. * There might be bad bearings in the servo motor, requiring you to replace the servo motor. * There could be an obstruction in the path of the carriage. Remove the obstruction. * The encoder strip might be dirty. Perform the Encoder Strip Cleaning procedure. * There could be dirt under the carriage bushings. Remove the carriage bushings and clean them. * The encoder strip could be damaged. Replace the encoder strip. * The encoder sensor might be bad. Replace the encoder sensor. * The carriage bu...
D
David ChambersDec 1, 2025
What to do for Ink Cartridge Misfiring in ENCAD CADJET?
- S
  sandrahernandezDec 1, 2025
  If your ENCAD printer's ink cartridge is misfiring, there are several potential causes: * The cartridge may be low on ink. Refill or replace the ink cartridge. * Ink starvation settings might resemble intermittent banding. Lower the ink pre-heat settings. * The flex contacts may be dirty or damaged. Perform Flex Cable Contact Cleaning procedures or replace the carriage assembly. * The cartridge dimple area might be dirty or damaged. Perform Cartridge Dimple Cleaning procedure or replace the cartridge. * The cartridge might not be seated correctly. Reseat the cartridge. * The cartridge could be bad. Replace the cartridge. * The service station might be dirty or not properly sealing the cartridge jet area. Perform Service Station Cleaning procedures or replace the seal on the ...
L
Leslie ClarkSep 12, 2025
What to do if Keypad Locked-Up or Not Functioning Properly on ENCAD CADJET?
- C
  Christopher LeeSep 12, 2025
  If the keypad on your ENCAD printer is locked up or not functioning properly, consider the following: * There may be a firmware problem. Reset the printer or refresh/upgrade the firmware. * The keypad assembly might be damaged. Replace the keypad assembly. * There could be a faulty connection between the MPCB and the keypad. Reseat or replace the connector.
T
tmcknightSep 8, 2025
Why does the Image Skews or Moves on ENCAD CADJET Printer?
- J
  John DavisSep 9, 2025
  If the image skews or moves on your ENCAD printer, the encoder strip may be dirty. Clean the encoder strip (top and bottom).
M
Michele PatelSep 10, 2025
How to resolve Internal ERROR "Encoder Sensor Failure" on ENCAD CADJET?
- H
  Heather RodriguezSep 10, 2025
  If your ENCAD printer shows an Internal ERROR "Encoder Sensor Failure", here are some possible solutions: * The encoder sensor cable might be unseated. Reseat the encoder sensor cable. * The encoder sensor could be bad. Replace the encoder sensor.

Summary

WARRANTY OR DAMAGE CLAIMS

Warranty Terms and Exclusions

Outlines the printer's warranty period, coverage, and conditions that void the warranty.

Chapter 1 General Description

Safety, Documentation, and Support

Covers ESD precautions, warnings, related publications, and technical support contacts.

Chapter 2 Theory of Operation

Drive Systems Explained

Electronic Components and Systems

Describes the MPCB, microprocessor, memory, controllers, and interface circuits.

Chapter 3 Maintenance

Scheduled Maintenance and Cleaning Procedures

Detailed Component Cleaning and Inspection

Alignments, Calibrations, and Diagnostics

Covers slide shaft, head height, color, deadband, paper axis alignments, and diagnostics menu.

Firmware Management and Troubleshooting Aids

Chapter 4 Troubleshooting

Troubleshooting Methodology and Common Issues

Introduces troubleshooting, covers no power, initialization, and media movement problems.

Print Quality and Error Code Issues

Addresses banding, paper skewing, image issues, and internal error codes.

Component and System Failure Symptoms

Chapter 5 Assembly and Disassembly

Preparation and External Component Service

Major Component Removal and Installation

Covers removal/installation of Keypad, Display, Power Supply, MPCB, and Motors.

Carriage and Drive System Service

Details procedures for servicing the Carriage Assembly, belt, PCB, sensors, and bushings.

Platen, Roller, and Fan System Service

Chapter 6 Parts List

Inner Platen and Drive Systems

Carriage Assembly Components

ENCAD CADJET Specifications

General

Technology	Inkjet
Print Technology	Thermal Inkjet
Ink Colors	Cyan, Magenta, Yellow, Black
Type	Large Format
Maximum Print Width	36 inches
Media Types	Film
Interface	Parallel