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ENCAD CADJET - User Manual

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CADJET® 3D
COLOR INKJET
PRINTER
SERVICE MANUAL
Part Number 215508-00
®

Table of Contents

Questions and Answers

  • M
    Michele PatelSep 10, 2025
    How to resolve Internal ERROR "Encoder Sensor Failure" on ENCAD CADJET?
    • H
      Heather RodriguezSep 10, 2025
      If your ENCAD printer shows an Internal ERROR "Encoder Sensor Failure", here are some possible solutions: * The encoder sensor cable might be unseated. Reseat the encoder sensor cable. * The encoder sensor could be bad. Replace the encoder sensor.
  • T
    tmcknightSep 8, 2025
    Why does the Image Skews or Moves on ENCAD CADJET Printer?
    • J
      John DavisSep 9, 2025
      If the image skews or moves on your ENCAD printer, the encoder strip may be dirty. Clean the encoder strip (top and bottom).
  • T
    Tasha MooreSep 7, 2025
    How to fix Internal ERROR "Paper Sensor Failure" on ENCAD CADJET Printer?
    • M
      Michael MooreSep 7, 2025
      If your ENCAD printer displays an Internal ERROR "Paper Sensor Failure", check the following: * The servo motor connections may be switched. Reattach the connections correctly (use Figure 3-4 for reference). * The paper sensor cable might be unseated. Reseat the paper sensor cable. * The trailing cable could be bad. Replace the trailing cable. * The paper sensor might be bad. Replace the paper sensor. * The servo motor could be disconnected. Check the servo motor connections. * The trailing cable connection might be faulty. Reseat the trailing cable.
  • C
    Cory JacksonSep 6, 2025
    How to prevent Paper Skewing on ENCAD CADJET Printer?
    • P
      Pam CarrSep 6, 2025
      If your ENCAD printer is skewing paper, consider these potential causes: * The stepper motor gearing might be dirty or damaged. Perform the Clean and Inspect Stepper Motor Gears procedure. * The lower roller torque screws may be loose. Secure the lower roller.
  • M
    Melissa OlsonSep 4, 2025
    Why is ENCAD Printer Output Banding Vertically?
    • M
      Mr. David Chapman Jr.Sep 5, 2025
      If your ENCAD printer output is banding vertically, the following could be the cause: * There may be issues with the trailing cable connections. Reseat the trailing cable. * The trailing cable might be faulty. Replace the trailing cable. * The encoder strip could be dirty. Clean the encoder strip.
  • K
    Kristin RobertsSep 3, 2025
    What causes Initialization Failure in ENCAD Printer?
    • K
      kmillerSep 3, 2025
      An initialization failure in your ENCAD printer can stem from a few sources: * A SIMM might be unseated. Reseat or replace the defective or missing SIMM. * The power supply could be defective. Replace the power supply. * A trailing cable might be defective. Replace the trailing cable.
  • K
    Kelli MillerAug 29, 2025
    Why is ENCAD Printer Output is Banding (Horizontal)?
    • C
      Christina MacdonaldAug 29, 2025
      If your ENCAD printer output is banding horizontally, consider the following: * If the banding is consistent, inspect and/or replace the stepper motor (perform Stepper Motor Winding Resistance Check), inspect and/or replace stepper motor gears and/or lower roller assembly, or replace the MPCB. * Check the amount of ink in the cartridges. Replace or refill the cartridges. * The cartridges may need to be primed. Perform a Prime.
  • A
    Anthony MillerAug 27, 2025
    How to fix Unrecognized Cartridges Error on ENCAD Printer?
    • S
      Sara MurphyAug 27, 2025
      If your ENCAD printer shows an 'Unrecognized Cartridges Error', consider these potential causes: * There may be a faulty connection of the cartridge ID chip to the flex cable. Check the cartridges. * The wrong cartridges might be installed. Check the cartridges. * The carriage flex driver cable could be disconnected. Check the flex driver cable connections. * There may be issues with the trailing cable connections. Reseat the trailing connections. * The trailing cable might be faulty. Replace the trailing cable. * The carriage PCB could be faulty. Replace the carriage PCB.
  • F
    fmillerAug 25, 2025
    What to do if media does not move in ENCAD CADJET?
    • D
      Dr. Michelle RogersAug 26, 2025
      If the media does not move in your ENCAD printer, here are some possible solutions: * Check the stepper motor winding resistance. If it's out of tolerance, replace the stepper motor. * If there are bad bearings while spinning, replace the stepper motor. * If the paper sensor is not responding, replace the paper sensor. * If the media control driver is corrupted, reload the printer driver. * If the firmware is corrupted, reload the firmware. * If the MPCB is bad, replace the MPCB. * In case of ESD discharge, ensure that all ESD components are properly installed and then replace the MPCB.
  • R
    Robert SnyderAug 22, 2025
    How to fix ENCAD CADJET Printer when there is no power?
    • T
      Tamara HillAug 22, 2025
      If your ENCAD printer has no power, there are several possible causes and solutions: * The printer might not be turned on. In this case, depress the power switch. * There may be a faulty power cord. Try replacing the power cord. * There might be no AC input at the power supply. If so, replace the AC entry module.

Summary

WARRANTY OR DAMAGE CLAIMS

Warranty Terms and Exclusions

Outlines the printer's warranty period, coverage, and conditions that void the warranty.

Chapter 1 General Description

Safety, Documentation, and Support

Covers ESD precautions, warnings, related publications, and technical support contacts.

Chapter 2 Theory of Operation

Electronic Components and Systems

Describes the MPCB, microprocessor, memory, controllers, and interface circuits.

Chapter 3 Maintenance

Alignments, Calibrations, and Diagnostics

Covers slide shaft, head height, color, deadband, paper axis alignments, and diagnostics menu.

Chapter 4 Troubleshooting

Troubleshooting Methodology and Common Issues

Introduces troubleshooting, covers no power, initialization, and media movement problems.

Print Quality and Error Code Issues

Addresses banding, paper skewing, image issues, and internal error codes.

Chapter 5 Assembly and Disassembly

Major Component Removal and Installation

Covers removal/installation of Keypad, Display, Power Supply, MPCB, and Motors.

Carriage and Drive System Service

Details procedures for servicing the Carriage Assembly, belt, PCB, sensors, and bushings.

Chapter 6 Parts List

ENCAD CADJET Specifications

General IconGeneral
TechnologyInkjet
Print TechnologyThermal Inkjet
Ink ColorsCyan, Magenta, Yellow, Black
TypeLarge Format
Maximum Print Width36 inches
Media TypesFilm
InterfaceParallel

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