Micropilot FMR60B PROFINET with Ethernet-APL Diagnostics and troubleshooting
Endress+Hauser 51
11 Diagnostics and troubleshooting
11.1 General troubleshooting
11.1.1 General errors
Device is not responding
• Possible cause: Supply voltage does not match the specification on the nameplate
Remedial action: Apply the correct voltage
• Possible cause: The connecting cables are not in contact with the terminals
Remedial action: Check the electrical contact between cables and correct if necessary
Values not visible on the display
• Possible cause: Display setting is too bright or too dark
Remedy:
Use the Contrast display parameter to increase or reduce contrast
Navigation path: System → Display → Contrast display
• Possible cause: The plug of the display cable is not connected correctly
Remedial action: Connect the plug correctly
• Possible cause: Display is defective
Remedial action: Replace the display
"Communication error" is indicated on the display when the device is started or the
display is connected
• Possible cause: Electromagnetic interference influence
Remedial action: Check grounding of the device
• Possible cause: Defective cable connection or display plug
Remedial action: Replace the display
Communication via CDI interface not working
Possible cause: Wrong setting of the COM port on the computer
Remedial action: Check the setting of the COM port on the computer and correct it if
necessary
Device measuring incorrectly
Possible cause: Parameter configuration error
Remedial action: Check and correct the parameter configuration
11.2 Error - SmartBlue operation
Operation via SmartBlue is only possible on devices that have a display with Bluetooth
(optionally available).
Device is not visible in the live list
• Possible cause: No Bluetooth connection available
Remedial action: Enable Bluetooth in the field device via display or software tool and/or
in the smartphone/tablet
• Possible cause: Bluetooth signal outside range
Remedial action: Reduce distance between field device and smartphone/tablet
The connection has a range of up to 25 m (82 ft).
Operating radius with intervisibility 10 m (33 ft)
• Possible cause: Geopositioning is not enabled on Android devices or is not permitted for
the SmartBlue app
Remedial action: Enable/permit the geopositioning service on Android device for the
SmartBlue app
• Display does not have Bluetooth
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