Diagnostics and troubleshooting Micropilot FMR60B PROFINET with Ethernet-APL
52 Endress+Hauser
Device appears in the live list but a connection cannot be established
• Possible cause: The device is already connected with another smartphone/tablet via
Bluetooth
Only one point-to-point connection is permitted
Remedial action: Disconnect the smartphone/tablet from the device
• Possible cause: Incorrect user name and password
Remedial action: The standard user name is "admin" and the password is the device serial
number indicated on the device nameplate (only if the password was not changed by the
user beforehand)
If the password has been forgotten, contact Endress+Hauser Service
(www.addresses.endress.com)
Connection via SmartBlue not possible
• Possible cause: Incorrect password entered
Remedial action: Enter the correct password, paying attention to lower/upper case
• Possible cause: Forgotten password
Remedial action: Contact Endress+Hauser Service (www.addresses.endress.com)
Login via SmartBlue not possible
• Possible cause: Device is being put into operation for the first time
Remedial action: Enter the user name "admin" and the password (device serial number),
paying attention to lower/upper case
• Possible cause: The electric current and voltage are not correct.
Remedial action: Increase the supply voltage.
Device cannot be operated via SmartBlue
• Possible cause: Incorrect password entered
Remedial action: Enter the correct password, paying attention to lower/upper case
• Possible cause: Forgotten password
Remedial action: Contact Endress+Hauser Service (www.addresses.endress.com)
• Possible cause: Operator option has no authorization
Remedial action: Change to Maintenance option
11.3 Diagnostic message
Faults detected by the self-monitoring system of the device are displayed as a diagnostic
message in alternation with the measured value.
X X X X X X XX X
S
XX
20.50
X
X X X X X X XX X
S
i
S801
Menu
Supply voltage
A0051136
18 Diagnostic message displayed in alternating sequence with the measured value
If two or more diagnostic events occur simultaneously, only the diagnostic message with
the highest priority is shown.