Entrust Sigma DS3 User Manual

6
Sigma DS1, DS2, DS3 Card Printer User’s Guide 45
Chapter 6: Troubleshooting
This chapter provides information to help you respond to card printer
messages. It also explains how to clear card jams and how to recover
from other errors.
This section helps you identify and fix basic issues that can occur during printing. Also refer to the
XPS Card Printer Driver User’s Guide or OpenCard manual for additional troubleshooting
information.
The section starts with an overview of card production and printer issues you may encounter:
 Locate a Problem Within the Card Production System on page 46
 Locate a Problem with Basic Printer Functions on page 47
This section also describes troubleshooting for the following:
 Installation Problems on page 48
 Card Printer Driver Problems on page 50
 Card Appearance on page 53
 Magnetic Stripe Problems on page 59
 Clear a Card Jam on page 61
 Repair a Broken Ribbon on page 62
 Messages and Conditions on page 62

Entrust Sigma DS3 Specifications

General

Print Resolution	300 dpi
Card Capacity Input Hopper	100 cards
Card Capacity Output Hopper	25 cards
Power Supply	100-240 VAC, 50/60 Hz
Print Technology	Dye sublimation
Print Capabilities	Single or dual-sided
Card Thickness	0.010 inches to 0.040 inches
Supported Card Sizes	CR80 (85.6 mm x 54 mm)
Connectivity	USB and Ethernet
Operating System Support	Windows 7, 8, 10, Server 2008, 2012, 2016
Weight	5.49 kg (12.1 lbs)
Operating Temperature	15°C to 35°C (60°F to 95°F)
Operating Humidity	20% to 80% (non-condensing)
Print Speed	Up to 250 cards per hour (YMCKT)