Entrust Sigma DS3 User Manual

66 Troubleshooting
103: Printer problem
The printer had an error. The card will be canceled.
1. Press the printer POWER button to power off the printer.
2. Press the P
OWER button again to power on the printer.
Click OK in the Card Printer Driver message.
104: Critical problem
The printer had a serious error. The card will be canceled.
1. Press the printer P
OWER button to power off the printer.
2. Request service.
The system must remain powered off.
Click OK in the Card Printer Driver message.
105: Magstripe data error
The printer failed to verify that the correct magnetic stripe data was written on the card.
1. Make sure that you are using magnetic stripe cards that match the printer settings.
2. Make sure that the cards are placed in the printer correctly.
Press the U
SER button on the printer to clear the message. Click Retry, or click Cancel to cancel
the card, in the Card Printer Driver message.
HINTS & TIPS
 The card might have been turned the wrong way. A diagram inside the input hopper shows
the correct orientation.
 The card might not have a magnetic stripe.

Entrust Sigma DS3 Specifications

General

Print Resolution	300 dpi
Card Capacity Input Hopper	100 cards
Card Capacity Output Hopper	25 cards
Power Supply	100-240 VAC, 50/60 Hz
Print Technology	Dye sublimation
Print Capabilities	Single or dual-sided
Card Thickness	0.010 inches to 0.040 inches
Supported Card Sizes	CR80 (85.6 mm x 54 mm)
Connectivity	USB and Ethernet
Operating System Support	Windows 7, 8, 10, Server 2008, 2012, 2016
Weight	5.49 kg (12.1 lbs)
Operating Temperature	15°C to 35°C (60°F to 95°F)
Operating Humidity	20% to 80% (non-condensing)
Print Speed	Up to 250 cards per hour (YMCKT)