Entrust Sigma DS3 User Manual

58 Troubleshooting
The monochrome printing has flaws
Problem Probable Cause Solution
Text has broken (partly
printed) characters.
The monochrome (K)
power setting is balanced
to print both fine text
and bar codes.
If the card does not include a bar code,
increase the monochrome intensity. If the
card includes fine text and bar codes, change
the text to improve printing. Refer to
“Monochrome Printing” in the printer’s
Installation and Administrator’s Guide.
The text is formatted to
print with color, and the
card is being printed with
monochrome ribbon.
Contact your service provider. Format text to
print black so that the text is not dithered.
Printing is uneven or is
missing in some areas.
The monochrome (K)
power setting is too low.
The cards require a
different setting.
Increase the monochrome intensity. Find a
balance between printing all card data and
causing wrinkles.
A black-and-white image
prints using the color
panels.
The Windows Picture
Print Wizard or Picture
and Fax Viewer is printing
the file. Many
applications use the
Windows tool to preview
and print graphics. The
tool does not render to
true black and white.
Use another application, such as ID software
or Microsoft Word, to create the card.

Entrust Sigma DS3 Specifications

General

Print Resolution	300 dpi
Card Capacity Input Hopper	100 cards
Card Capacity Output Hopper	25 cards
Power Supply	100-240 VAC, 50/60 Hz
Print Technology	Dye sublimation
Print Capabilities	Single or dual-sided
Card Thickness	0.010 inches to 0.040 inches
Supported Card Sizes	CR80 (85.6 mm x 54 mm)
Connectivity	USB and Ethernet
Operating System Support	Windows 7, 8, 10, Server 2008, 2012, 2016
Weight	5.49 kg (12.1 lbs)
Operating Temperature	15°C to 35°C (60°F to 95°F)
Operating Humidity	20% to 80% (non-condensing)
Print Speed	Up to 250 cards per hour (YMCKT)