Entrust Sigma DS3 User Manual

62 Troubleshooting
Repair a Broken Ribbon
A ribbon can break if the power applied by the printhead is too high. Do the following to repair a
broken ribbon.
1. Open the printer and remove the print ribbon cartridge
or cassette.
2. Trim the ends of the broken ribbon evenly.
3. Align the ends of the broken ribbon and apply adhesive
tape to secure them.
4. Turn the take-up spool counterclockwise until the mended portion is wound around the
spool two or three turns.
5. Reinstall the print ribbon cartridge in the printer.
6. Close the printer.
Messages and Conditions
When the printer cannot process a card, or a printer problem occurs, it issues a condition. The
LCD panel on the front panel displays the condition code and a brief message. The condition also
displays in the Printer Dashboard. When you use the XPS Card Printer Driver, the printer driver
displays the condition as a message on the PC that sent the print job. In a shared printer
environment, messages can differ slightly from the messages and conditions described in this
section.
 Messages on the Printer LCD on page 63
 Messages from the XPS Card Printer Driver on the PC on page 63
 Messages in the Printer Dashboard on page 64
 Other Messages on page 64
Do not remove the used ribbon from the
take-up spool.
A broken ribbon can become stuck in the printhead cover. Check the cover to make
sure that the ribbon is not stuck to the cover.
Tape

Entrust Sigma DS3 Specifications

General

Print Resolution	300 dpi
Card Capacity Input Hopper	100 cards
Card Capacity Output Hopper	25 cards
Power Supply	100-240 VAC, 50/60 Hz
Print Technology	Dye sublimation
Print Capabilities	Single or dual-sided
Card Thickness	0.010 inches to 0.040 inches
Supported Card Sizes	CR80 (85.6 mm x 54 mm)
Connectivity	USB and Ethernet
Operating System Support	Windows 7, 8, 10, Server 2008, 2012, 2016
Weight	5.49 kg (12.1 lbs)
Operating Temperature	15°C to 35°C (60°F to 95°F)
Operating Humidity	20% to 80% (non-condensing)
Print Speed	Up to 250 cards per hour (YMCKT)