Entrust Sigma DS3 User Manual

50 Troubleshooting
Network Installation Troubleshooting
Card Printer Driver Problems
The Card Printer Driver and printer can have the following communication problems:
 The Card Printer Driver does not detect the network-connected printer on page 51.
 The Card Printer Driver does not detect the USB-connected printer on page 51.
 Driver status or Windows print queue does not provide expected data on page 52.
 Printer Messages do not display on the PC on page 53.
Problem Solution
The network cable is
loose.
Reconnect the data cable to the network port and the printer.
Restart the printer.
The Status page of the
Card Printer Driver
Printer Properties shows
the printer is not
available, but the printer
displays Ready on the
LCD panel.
Follow your network troubleshooting procedures to isolate
and test each component of the computer-to-printer
communication link.
Suggestions:
 Verify the computer-to-network connection by accessing a
network resource, such as a network drive.
 The network administrator can test communication
between a server and the printer.
 Make sure that the user is logged on to the network.
The printer is not
configured with the
correct network address
Make sure that the server name or IP address is entered in the
Port Settings or Configure Port dialog box on the computer.
For more information about retrieving the printer’s IP
address, refer to “Retrieve the Printer’s Network IP Address”
on page 21.
Make sure that Ready displays on the printer's LCD panel.

Entrust Sigma DS3 Specifications

General

Print Resolution	300 dpi
Card Capacity Input Hopper	100 cards
Card Capacity Output Hopper	25 cards
Power Supply	100-240 VAC, 50/60 Hz
Print Technology	Dye sublimation
Print Capabilities	Single or dual-sided
Card Thickness	0.010 inches to 0.040 inches
Supported Card Sizes	CR80 (85.6 mm x 54 mm)
Connectivity	USB and Ethernet
Operating System Support	Windows 7, 8, 10, Server 2008, 2012, 2016
Weight	5.49 kg (12.1 lbs)
Operating Temperature	15°C to 35°C (60°F to 95°F)
Operating Humidity	20% to 80% (non-condensing)
Print Speed	Up to 250 cards per hour (YMCKT)