78 Troubleshooting
509: The printer is offline or suspended
The printer must be online to print.
To complete the current card press the printer’s U
SER button until the printer returns to the
Ready state.
Click OK to clear the message, or click Cancel to cancel the card.
510: The printer is unlocked
The printer must be locked to resume printing.
Make sure that all access doors are closed securely and locked.
Click OK to clear the message, or click Cancel to cancel the card.
523: Apply topcoat or overlay to the card.
The L panel requires topcoat or overlay to be applied to the card. The card does not print if
topcoat or lamination is not selected.
Driver SDK Messages
The following messages are issued when you use an application with the Card Printer Driver
Software Development Kit (SDK) to define your card printing. These messages display at the
computer that sent the job and are available to the application through the driver API.
In addition, printer errors display on the printer LCD panel, at the computer that sent the job, and
are available to the application through the driver API (refer to “Messages and Conditions” on
page 62).
511: Cannot lock or unlock the printer. Locks are not installed.
Severity: Critical
512: Cannot lock or unlock the printer. The password is incorrect or invalid.
Severity: Critical
513: Cannot lock or unlock the printer. The printer is busy.
Severity: Notice
514: Cannot lock or unlock the printer. The cover is open.
Severity: Notice
The messages returned to the SDK are determined by the printer model and the
options installed on the printer. The following messages may not apply to all printers.
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