56 Troubleshooting
Printing is blurred. The cards have a matte,
not glossy, finish.
Use cards that meet the requirements for the
printer. Refer to “Cards” in the printer’s
Installation and Administrator’s Guide for
specifications.
The rollers are dirty. Run a cleaning card. Refer to “Clean the
Printer” on page 38.
The printhead is dirty. Clean the printhead. Refer to “Clean the
Printhead” on page 42.
The printed card has
small unprinted areas.
Unprinted cards have
scratches.
Handle cards carefully. Refer to “Card Quality
Guidelines” in the printer’s Installation and
Administrator’s Guide.
Cards have embedded
particles, an uneven
surface, or the card edge
has burrs.
Use cards that meet the requirements for the
printer. Refer to “Cards” in the printer’s
Installation and Administrator’s Guide.
The rollers are dirty or
the card packaging
contains debris.
Run a cleaning card. Refer to “Clean the
Printer” on page 38.
Part of the printed image
is discolored.
Cards have fingerprints
or other dirt on them.
Handle cards carefully. Refer to “Card Quality
Guidelines” in the printer’s Installation and
Administrator’s Guide.
A signature panel is
located on the other side
of the card.
Design the card to avoid printing photos over
signature panel residue.
The rollers are dirty or
the card packaging
contains debris.
Run a cleaning card. Refer to “Clean the
Printer” on page 38. Use cards that meet the
requirements for the printer. Refer to “Cards”
in the printer’s Installation and
Administrator’s Guide.
Problem Probable Cause Solution
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