The paper thickness lever may not be set properly. See
“Adjusting the paper thickness lever” in Chapter 2.
Dots are missing in printed characters or graphics
A line of dots is missing in the printout.
The print head is damaged. Stop printing and contact your
dealer to have the print head replaced.
Dots are missing in random positions.
Either there is too much slack in the ribbon or the ribbon has
come loose. Reinstall the ribbon cartridge as described in
Chapter 1.
Printed characters are not what you expect
The typestyles or characters you sent with your software did
not print.
Check that the software is correctly configured for your printer.
For instructions, see “Setting Up Your Software” in Chapter 1.
The font selected on the control panel does not print.
Your software may be overriding your control panel setting.
Select the font in your software program.
Troubleshooting 6-5
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