Troubleshooting for Faxing
Cannot send and receive fax
❏ Make sure the phone cable is connected correctly.
& “Connecting to a Phone Line” on page 81
❏ Run the Check Fax Connection to identify the cause of the problem.
& Setup > System Administration > Fax Settings > Check Fax Connection
❏ Check the error code displayed for the failed fax job, and then see the following section for the solution.
& “Error Code on the Status Menu” on page 155
❏ If the product is not connected to a phone and you want to receive faxes automatically, make sure you set Receive
Mode to Auto.
& “Setting up the receive mode” on page 94
❏ If you connected the product to a DSL phone line, you must install a DSL filter on the line otherwise you cannot
fax. Contact your DSL provider for the necessary filter.
❏ Transmission speed may be the cause of the problem. Lower the Fax Speed setting.
& “System Administration Settings” on page 111
If sending a fax to a specific recipient in the Contacts list often fails, set a lower fax speed for that recipient.
& “Creating a Contact” on page 102
❏ Make sure that ECM is turned on. Color faxes cannot be sent and received when ECM is off.
& “System Administration Settings” on page 111
❏ If a fax failed to send because the recipient machine did not respond, ask the recipient if the fax machine is
operating.
If you still cannot send the fax, the cause may be the time taken for the recipient machine to pick up the call. After
dialing, the product waits for 50 seconds for the recipient machine to respond, and if the machine does not
respond, it cancels the transmission. To solve this problem, add pauses after the fax number by entering a hyphen
(-). One hyphen causes the product to pause for three seconds.
“No dial tone detected.” error occurs
If you are connecting the product to a PBX (Private Branch Exchange) phone line or a Terminal Adapter, change the
Line Type setting to PBX.
& “Setting the line type” on page 85
If you still cannot send a fax, change the Dial Tone Detection setting to Off. However, doing so may drop the first digit
of a fax number and send the fax to the wrong number.
& Setup > System Administration > Fax Settings > Basic Settings > Dial Tone Detection
User’s Guide
Troubleshooting for Faxing
191
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