Troubleshooting for Faxing
Cannot send fax
❏ Make sure the phone cable is connected correctly and check that the phone line works. You can check the line
status by using the Check Fax Connection function.
& “Connecting to a Phone Line” on page 98
❏ If you connected the product to a DSL phone line, you must install a DSL filter on the line otherwise you cannot
fax. Contact your DSL provider for the necessary filter.
❏ If you connected this product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, turn off Dial
Tone Detection.
& “Setup mode menu list” on page 118
❏ Make sure that the recipient’s fax machine is turned on and working.
❏ Turn off V.34.
& “Setup mode menu list” on page 118
❏ Make sure that ECM is turned on.
& “Setup mode menu list” on page 118
Cannot receive fax
❏ Make sure the phone cable is connected correctly and check that the phone line works. You can check the line
status by using the Check Fax Connection function.
& “Connecting to a Phone Line” on page 98
❏ If you connected the product to a DSL phone line, you must install a DSL filter on the line otherwise you cannot
fax. Contact your DSL provider for the necessary filter.
❏ If this product is not connected to a phone and you want to receive faxes automatically, make sure you turn on auto
answer.
& “Receiving faxes automatically” on page 112
❏ Turn off V.34.
& “Setup mode menu list” on page 118
❏ Make sure that ECM is turned on.
& “Setup mode menu list” on page 118
Quality problems (sending)
❏ Clean the document glass and Automatic Document Feeder (ADF).
& “Cleaning the exterior of the printer” on page 146
WP-4511/4515/4521/4525/4530/4531/4535/4540/4545/4590/4595 User’s Guide
Troubleshooting for Faxing
183
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