Epson WorkForce WF-2840 Series

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Epson Philippines Corporation

Trunk Line: +632-706-2609

Fax: +632-706-2663

Appendix

Where to Get Help

Contacting Epson Support

236

Main Page

Table of Contents2
About this Manual7
Introduction to the Manuals7
Using the Manual to Search for Information7
Marks and Symbols8
Descriptions Used in this Manual9
Operating System References9
Important Instructions10
Safety Instructions10
Safety Instructions for Ink10
Printer Advisories and Warnings11
Advisories and Warnings for Setting up the Printer11
Advisories and Warnings for Using the Printer11
Advisories and Warnings for Transporting or Storing the Printer12
Advisories and Warnings for Using the Printer with a Wireless Connection12
Advisories and Warnings for Using the LCD Screen12
Protecting Your Personal Information12
Printer Basics13
Part Names and Functions13
Guide to the Control Panel16
Control Panel16
Guide to the Home Screen17
Entering Characters18
Viewing Animations18
Network Settings20
Network Connection Types20
Wi-Fi Connection20
Wi-Fi Direct (Simple AP) Connection20
Connecting to a Computer21
Connecting to a Smart Device22
Connecting to a Smart Device over a Wireless Router22
Connecting to an Iphone, Ipad, or Ipod Touch Using Wi-Fi Direct22
Connecting to Android Devices Using Wi-Fi Direct26
Connecting to Devices Other than Ios and Android Using Wi-Fi Direct28
Making Wi-Fi Settings from the Printer31
Making Wi-Fi Settings by Entering the SSID and Password31
Making Wi-Fi Settings by Push Button Setup32
Making Wi-Fi Settings by PIN Code Setup (WPS)33
Checking the Network Connection Status34
Network Icon34
Printing a Network Connection Report34
Printing a Network Status Sheet40
Replacing or Adding New Wireless Routers40
Changing the Connection Method to a Computer41
Changing the Wi-Fi Direct (Simple AP) Settings41
Disabling Wi-Fi from the Control Panel42
Disconnecting Wi-Fi Direct (Simple AP) Connection from the Control Panel43
Restoring the Network Settings from the Control Panel43
Preparing the Printer45
Loading Papers45
Available Paper and Capacities45
Loading Paper in the Rear Paper Feed48
Loading Envelopes and Precautions50
Loading Long Papers51
List of Paper Type51
Placing Originals51
Available Originals for the ADF51
Placing Originals on the ADF52
Placing Originals on the Scanner Glass54
Managing Contacts56
Registering or Editing Contacts56
Registering or Editing Grouped Contacts57
Register Contacts on a Computer57
Menu Options for Settings58
Menu Options for Supply Status58
Menu Options for Maintenance59
Menu Options for Printer Setup60
Menu Options for Network Settings62
Menu Options for Epson Connect Services62
Menu Options for Google Cloud Print Services63
Menu Options for Contacts Manager63
Menu Options for Fax Settings64
Menu Options for Print Status Sheet64
Menu Options for Print Counter64
Menu Options for Customer Research65
Menu Options for Restore Default Settings65
Menu Options for Firmware Update65
Saving Power65
Saving Power - Control Panel66
Fax Settings67
Before Using Fax Features67
Connecting the Printer to a Phone Line67
Compatible Telephone Lines67
Connecting the Printer to a Phone Line68
Connecting Your Phone Device to the Printer69
Making the Printer Ready to Send and Receive Faxes (Using Fax Setting Wizard)70
Making Settings Individually for Printer's Fax Features72
Setting Receive Mode72
Making Settings When You Connect an External Phone Device74
Making Settings for Blocking Junk Faxes75
Making Settings to Send and Receive Faxes on a Computer75
Menu Options for Fax Settings76
Check Fax Connection76
Fax Setting Wizard77
Basic Settings Menu77
Receive Settings Menu78
Report Settings Menu79
Security Settings Menu80
User Default Settings Menu80
Printing81
Printing from the Printer Driver on Windows81
Accessing the Printer Driver81
Printing Basics81
Printing on 2-Sides83
Printing Several Pages on One Sheet84
Printing and Stacking in Page Order (Reverse Order Printing)85
Printing a Reduced or Enlarged Document85
Printing One Image on Multiple Sheets for Enlargement (Creating a Poster)86
Printing with a Header and Footer92
Printing an Anti-Copy Pattern93
Printing Multiple Files Together94
Printing Using the Color Universal Print Feature94
Adjusting the Print Color95
Printing to Emphasize Thin Lines96
Printing Clear Bar Codes96
Canceling Printing97
Menu Options for the Printer Driver97
Printing from the Printer Driver on Mac os99
Printing Basics99
Printing on 2-Sides101
Printing Several Pages on One Sheet102
Printing and Stacking in Page Order (Reverse Order Printing)102
Printing a Reduced or Enlarged Document103
Adjusting the Print Color104
Canceling Printing104
Menu Options for the Printer Driver104
Making Operation Settings for the Mac os Printer Driver106
Printing from Smart Devices107
Using Epson Iprint107
Using Epson Print Enabler108
Using Airprint109
Canceling the Ongoing Job110
Copying111
Copying on 2-Sides112
Copying Multiple Originals Onto One Sheet112
Menu Options for Copying112
Scanning115
Scanning Using the Control Panel115
Scanning to a Computer115
Scanning Using WSD119
Scanning from a Computer121
Scanning Using Epson Scan 2121
Scanning from Smart Devices128
Installing Epson Iprint128
Scanning Using Epson Iprint128
Faxing130
Before Using Fax Features130
Sending Faxes Using the Printer130
Sending Faxes Using the Control Panel130
Various Ways of Sending Faxes132
Receiving Faxes on the Printer135
Receiving Incoming Faxes135
Receiving Faxes by Making a Phone Call137
Menu Options for Faxing137
Fax137
Scan Settings138
Fax Send Settings138
More139
Contacts Manager140
Sending a Fax from a Computer140
Sending Documents Created Using an Application (Windows)140
Sending Documents Created Using an Application (Mac OS)143
Receiving Faxes on a Computer144
Saving Incoming Faxes on a Computer145
Canceling the Feature that Saves Incoming Faxes to the Computer145
Checking for New Faxes (Windows)146
Checking for New Faxes (Mac OS)147
Using Other Faxing Features148
Printing Fax Report Manually148
Replacing Ink Cartridges and Other Consumables149
Checking the Status of the Remaining Ink and the Maintenance Box149
Checking the Status of the Remaining Ink and the Maintenance Box - Control Panel149
Checking the Status of the Remaining Ink and the Maintenance Box - Windows149
Checking the Status of the Remaining Ink and the Maintenance Box - Mac os X149
Ink Cartridge Codes150
Ink Cartridge Handling Precautions150
Replacing Ink Cartridges153
Maintenance Box Code153
Maintenance Box Handling Precautions153
Replacing a Maintenance Box154
Temporarily Printing with Black Ink155
Temporarily Printing with Black Ink - Control Panel156
Temporarily Printing with Black Ink - Windows156
Temporarily Printing with Black Ink - Mac os157
Conserving Black Ink When the Black Ink Is Low (for Windows Only)158
Maintaining the Printer160
Preventing the Print Head from Drying160
Checking and Cleaning the Print Head160
Checking and Cleaning the Print Head - Control Panel160
Checking and Cleaning the Print Head - Windows161
Checking and Cleaning the Print Head - Mac os161
Aligning the Print Head162
Aligning the Print Head - Control Panel162
Cleaning the Paper Path for Ink Smears162
Cleaning the ADF163
Cleaning the Scanner Glass165
Cleaning the Translucent Film166
Network Service and Software Information169
Application for Configuring Printer Operations169
(Web Config)169
Running Web Config on a Web Browser169
Running Web Config on Windows170
Running Web Config on Mac os170
Application for Scanning Documents and Images (Epson Scan 2)170
Adding the Network Scanner171
Application for Configuring Scanning Operations from the Control Panel172
Event Manager)172
Application for Scanning from a Computer (Epson Scansmart)172
Application for Configuring Fax Operations and Sending Faxes (FAX Utility)173
Application for Sending Faxes (PC-FAX Driver)173
Application for Quick and Fun Printing from a Computer (Epson Photo+)174
Application for Easily Operating the Printer from a Smart Device (Epson Smart Panel)174
Application for Updating Software and Firmware (EPSON Software Updater)175
Application for Setting up the Device on a Network (Epsonnet Config)175
Installing the Latest Applications176
Adding the Printer (for Mac os Only)177
Updating Applications and Firmware177
Uninstalling Applications177
Uninstalling Applications - Windows178
Uninstalling Applications - Mac os178
Printing Using a Network Service179
Solving Problems180
Checking the Printer Status180
Checking Error Codes on the LCD Screen180
Checking the Printer Status - Windows181
Checking the Printer Status - Mac os181
Checking the Software Status182
Removing Jammed Paper182
Removing Jammed Paper from the Rear Paper Feed182
Removing Jammed Paper from Rear Cover183
Removing Jammed Paper from Inside the Printer184
Removing Jammed Paper from the ADF186
Paper Does Not Feed Correctly187
Paper Jams188
Paper Feeds at a Slant188
Several Sheets of Paper Are Fed at a Time188
Paper out Error Occurs188
Paper Is Ejected During Printing188
Original Does Not Feed in the ADF188
Power and Control Panel Problems189
Power Does Not Turn on189
Power Does Not Turn off189
Power Turns off Automatically189
LCD Screen Gets Dark190
Cannot Print from a Computer190
Checking the Connection (USB)190
Checking the Connection (Network)190
Checking the Software and Data191
Checking the Printer Status from the Computer (Windows)193
Checking the Printer Status from the Computer (Mac OS)193
When You Cannot Make Network Settings194
Cannot Connect from Devices Even Though Network Settings Are no Problems194
Checking the SSID Connected to the Printer196
Checking the SSID for the Computer196
Wireless LAN (Wi-Fi) Connections Become Unstable When Using USB 3.0 Devices on a Mac197
Cannot Print from an Iphone, Ipad, or Ipod Touch197
Printout Problems198
Printout Is Scuffed or Color Is Missing198
Banding or Unexpected Colors Appear198
Colored Banding Appears at Intervals of Approximately 2.5 CM198
Blurry Prints, Vertical Banding, or Misalignment199
Print Quality Is Poor199
Paper Is Smeared or Scuffed200
Paper Is Smeared During Automatic 2-Sided Printing201
Printed Photos Are Sticky201
Images or Photos Are Printed in Unexpected Colors201
Cannot Print Without Margins201
Edges of the Image Are Cropped During Borderless Printing202
The Position, Size, or Margins of the Printout Are Incorrect202
Printed Characters Are Incorrect or Garbled202
The Printed Image Is Inverted203
Mosaic-Like Patterns in the Prints203
Uneven Colors, Smears, Dots, or Straight Lines Appear in the Copied Image203
Moiré (Cross-Hatch) Patterns Appear in the Copied Image203
An Image of the Reverse Side of the Original Appears in the Copied Image203
Banding Appears When Copying from the ADF204
The Text or Image Copied from the ADF Is Squeezed or Stretched204
The Printout Problem Could Not be Cleared204
Other Printing Problems204
Printing Is too Slow204
Printing or Copying Slows down Dramatically During Continuous Operation205
Cannot Cancel Printing from a Computer Running Mac os X V10.6.8205
Cannot Start Scanning205
Cannot Start Scanning When Using the Control Panel206
Scanned Image Problems206
Uneven Colors, Dirt, Spots, and so on Appear When Scanning from the Scanner Glass206
Straight Lines Appear When Scanning from ADF206
The Text or Image Scanned from the ADF Is Squeezed or Stretched207
The Image Quality Is Rough207
Offset Appears in the Background of Images207
Text Is Blurred207
Moiré Patterns (Web-Like Shadows) Appear208
Cannot Scan the Correct Area on the Scanner Glass208
Cannot Preview in Thumbnail209
Text Is Not Recognized Correctly When Saving as a Searchable PDF209
Cannot Solve Problems in the Scanned Image209
Other Scanning Problems210
Scanning Is too Slow210
Scanning Slows down Dramatically During Continuous Scanning210
Scanning Stops When Scanning to PDF/ Multi-TIFF210
Problems When Sending and Receiving Faxes211
Cannot Send or Receive Faxes211
Cannot Send Faxes212
Cannot Send Faxes to a Specific Recipient213
Cannot Send Faxes at a Specified Time213
Cannot Receive Faxes213
Memory Full Error Occurs214
Sent Fax Quality Is Poor214
Faxes Are Sent at the Wrong Size214
Received Fax Quality Is Poor214
Received Faxes Are Not Printed215
Pages Are Blank or Only a Small Amount of Text Is Printed on the Second Page in Received Faxes215
Other Faxing Problems215
Cannot Make Calls on the Connected Telephone215
Answering Machine Cannot Answer Voice Calls215215
Received Faxes or the Number Is Wrong215
Other Problems216
Slight Electric Shock When Touching the Printer 216 Operation Sounds Are Loud216
The Date and Time Are Incorrect216
Application Is Blocked by a Firewall216
Windows Only)216
Appendix217
Technical Specifications217
Printer Specifications217
Scanner Specifications218
Interface Specifications218
Fax Specifications219
Network Function List219
Wi-Fi Specifications220
Security Protocol220
Supported Third Party Services220
Dimensions221
Electrical Specifications221
Environmental Specifications222
System Requirements222
Regulatory Information223
Standards and Approvals223
German Blue Angel223
Restrictions on Copying223
Transporting and Storing the Printer224
Copyright226
Technical Support Web Site227
Trademarks227
Where to Get Help227
Contacting Epson Support228

Epson WorkForce WF-2840 Series - Page 236

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