IP Server 900 Programming Manual Function 3: Station programming
F.40
Troubleshooting network numbering
Follow the troubleshooting steps below until the issue is resolved. If there is still a problem, contact ESI
Technical Support at 800 491-3609.
Problem Troubleshooting steps
When I dial an extension or
department number, it doesn’t ring
the phone at the remote location.
1. Try dialing the remote location number and the extension number.
If the extension still can’t be reached, then follow standard Esi-Link
troubleshooting steps.
Otherwise, continue to step 2.
2. In Function 341 at the home location, verify that the extension number
is unassigned.
3. In Function 342, verify that the number is assigned to the location
number of the remote location.
4. At the remote location, verify that the phone rings when the extension is
dialed from a phone connected to the same system.
When I dial a remote mailbox, I
don’t connect to it, or I connect to a
mailbox or extension in the
home location.
1. Try dialing the remote location number and the mailbox number.
If the extension still can’t be reached, then follow standard Esi-Link
troubleshooting steps.
Otherwise, continue to step 2.
2. In Function 341 at the home location, verify that the mailbox number is
unassigned.
3. In Function 342, verify that the number is assigned to the location
number of the remote location.
4. At the remote location, verify that the mailbox greeting is heard when
the mailbox is dialed from a phone connected to the same system.
When I dial an extension, mailbox,
or department number, it rings
a phone (or connects to a
voice mailbox) at the home
location instead of the one at the
remote location.
1. Check whether the extension number of the phone (or mailbox number)
at the home location is the same as the extension number at the
remote location.
2. You must assign a new number to the extension or mailbox number at
the home location using Function 341.
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