IP Server 900 Programming Manual General description
A.4
Voice mail features
• Built-in voice mail ports — These are in addition to the call-processing ports; thus, you may build the
system to its maximum for call-handling without having to balance voice mail needs versus call-handling needs.
For specific voice storage capacities on a system-by-system basis, see “System capacities” (page B.1).
• Highest-grade voice quality (64-kilobit/second sampling) for voice mail and other storage of voice messages.
• Message-on-hold (MOH) recordings — Among these are three prerecorded tracks; also supports live entry. With
tenant service enabled (see “Tenant service features,” page A.5), each tenant has its own MOH source.
• Off-premises message delivery — Automatically delivers voice messages to designated phone number,
such as a cell phone, when one is out of the office.
• Urgent messages — Can deliver higher-priority messages first.
• Several different mailbox types, including group, broadcast, informational, cascade notification and Q & A.
• Message Recycle Bin (undelete) — Remembers, and can restore, each mailbox’s 10 most recently
deleted messages.
• Quick Groups
™
— Makes it easy to leave voice mail messages for several users.
• Quick Move
™
— Records a conversation into another user’s mailbox.
• Virtual Mailbox Key
™
allows easy monitoring of a second mailbox.
• Optional ESI Mobile Messaging delivers voice mail as a .WAV file to your “smart” phone or the inbox of
nearly any e-mail client application.
• Find-Me
allows users to store up to 5 phone numbers that the system will use to attempt to locate them
when they don’t answer their desktop phone. The numbers are dialed sequentially, allowing a user to give
some numbers priority over others. A total of 1,000 Find-Me numbers can be stored per system.
Auto attendant features
• Six levels, 100 branches — Allow you and your customer to set up a more caller-friendly answering
environment, including a company directory.
• Virtually unlimited call routing — Includes off-premises transfer, pager notification, more.
ACD features
• Routes calls within designated departments for quickest possible call answering.
• Uses three-line ESI phone display to provide up-to-the-second information on queues, wait times, delay
announcement, priority queueing, and overflow routing.
• Optional VIP 7 ACD Supervisor and VIP 7 ACD Agent enhance ACD usage; VIP 7 ACD Supervisor offers
highly useful reports and also gives ability to customize reports.
1
(Continued)
1
Report customization requires Microsoft SQL Server Business Intelligence Development Studio (not available from ESI).
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