IP Server 900 Programming Manual Function 4: Auto attendant programming
G.1
Function 4: Auto attendant programming
You can program the auto attendant, in line programming (Function 2; see page E.1), to answer calls
immediately, on a delayed-answer basis or not at all (i.e., for live answer at all times). If required, you also can
program different main greetings and routing schemes for different combinations of lines. Day/night mode will
change the main greeting announcement and affect rerouting of calls during call processing.
Function 41: Auto attendant branches
An IP Server 900’s auto attendant follows a branch concept: the caller is routed through a series of branches,
ultimately to the extension he wishes to reach. The caller moves from branch to branch by selecting a number or
name presented in a branch prompt.
Each system supports four types of branches — menu, GoTo, directory, and remote — and up to 100 branches,
total. Use them to create virtually limitless routing possibilities. Each branch has one greeting — with the
exception of branches ID 1 through ID 8, each of which has four greetings (day1, day2, night1, and night2; see
also “Function 43: Automatic day/night mode table,” pp. G.7–G.8).
Note: If tenant service is enabled in Function 169 (see page D.11), branch ID 1 will associated with tenant 1,
and so on through branch ID 8 and tenant 8. Day/night routing for each tenant will be controlled
either automatically by the day/night table for each tenant or manually with a day/night key on a station
assigned to that tenant. Dialing 0 from a call to each of these ID branches will route the call to that tenant’s
respective “dial-0” destination.
Menu branch
A menu branch includes a prompt that instructs the caller to make a selection from the choices presented
such as “For Sales, press 1; for Service, press 2; or, for Administration, press 3.” Whenever you create a
menu branch, you must also create a corresponding number of sub-branches to match the number of choices
given the caller in the prompt.
When a caller makes a single-digit selection in the menu branch, he/she will then advance to one of its
sub-branches — which could be another menu branch (if there are more choices to make), or a GoTo branch
(routes the caller to a destination; see “GoTo branch,” page G.2) or directory branch (for choosing from a list
of names; see page G.3).
Note: A caller who makes no selection during the prompt in a menu branch will be transferred according to the
no-response programming for that branch (see page G.6).
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