ESI 900 - Function 33: Department groups; Function 331: Department definition and routing

IP Server 900 Programming Manual Function 3: Station programming
F.28
Function 33: Department groups
Departments can be used to direct inbound calls for more extensive call coverage. The IP Server 900 supports up
to 64 departments, and up to 64 members per department (for details, see “System capacities,” page B.1). You
also can assign an extension to more than one department.
Function 331: Department definition and routing
Department hunting methods
You can designate a department to be rung in one of the following methods:
• In Order — Calls will ring each phone in the order listed. If all are busy or none answer, the call will
call-forward as programmed here.
• All — Calls will ring all listed phones at the same time. If no extension answers, the call will call-forward
as programmed here. If call waiting for the department is enabled and all extensions are busy when a
new call arrives, active extensions will receive a call waiting tone and Caller ID display. If extensions
become available prior to the call-forward, these phones also will ring. If no extension answers the new
call, the call will call-forward as programmed here. If additional new calls arrive before the first new call
is answered, these additional calls will call-forward as programmed here.
• VIP OPER — This special ring-all department is used exclusively for VIP 7 PC Attendant Console. The
users of this software must be assigned to a VIP OPER department in order for VIP 7 PC Attendant
Console’s functions to be fully operable. If tenants are used, you can assign which tenants’ calls go to
which VIP 7 PC Attendant Console user (that person will “see” only those calls). Here’s an example:
Ext. Name Tenant Type CF day CF night Ext.
290 Attendant A 1 VIP OPER X0 MB100 100, 101
291 Attendant B 2 VIP OPER X0 MB102 102
292 Attendant C 3 VIP OPER X0 MB103 103
293 Attendant D 4 VIP OPER X0 MB104 104, 105
Notes: Line keys can’t be used to answer calls that are ringing VIP OPER departments set in the live-
ring list (in Functions 211, 2121, 2131, and 2141).
• UCD — Calls will be rotated evenly throughout the listed extensions. If none answer or all are busy, the
call will call-forward as programmed here. Counters are cleared at midnight.
• Pick-up-only — Additionally, you can designate a department as a pick-up group. Calls cannot be
directed to a pick-up-only department. Instead, one must use a programmable feature key on phones
that are to use this feature. An extension can be in only one pick-up group.
Example: A call is transferred to extension 102; it has been placed into Department 291, which is set as
pick-up-only. If extension 102 rings, the user can pick up the call by pressing  and a
programmable feature key programmed for Department 291.