IP Server 900 Programming Manual Function 3: Station programming
F.41
Function 35: Extension button mapping
By default, the programmable feature keys’ initial state is “not programmed” (except in the case of the first
system extension, on which the upper-left key is a day/night key
1
). If programmed via a phone dialpad, Function
35 will change the programmable feature keys system-wide, regardless of phone type. The browser-based IP
Server 900 Web ESI System Programmer (WESP) allows Function 35 to perform button mapping on both an
individual-extension basis and a system-wide basis.
Important: Future, system-wide changes made later here by the Installer will overwrite any station user programming.
When prompted, press the desired programmable feature key location, then enter the appropriate digits on the
dialpad and confirm by again pressing the same programmable feature key.
To determine how a programmable feature key is currently programmed: press and hold the key; note how it is
programmed; and press the key again.
Important: Although the WESP Function 35 programming screen allows the selection of different phone types, if
“System-Wide” is selected from the Edit Map Type drop-down menu and Apply is clicked, the button
configuration created in Function 35 still will be applied to all phone types.
The keys can be programmed as follows:
CO line key
With three-digit dial plans: If the dialed digits are 1–84, the key will serve as a CO line key.
With four-digit dial plans: If the dialed digits are 1–192, the key will serve as a CO line key.
Note: Stations can access CO lines assigned to line groups, by dialing 9 (or 8 or 71–76).
Station key
If the digits entered constitute an extension number (or department, guest mailbox, etc.), the key will become
a station key providing the appropriate lamp information (see also “Selectable numbering plan,” page C.2).
Department numbers programmed here will appear on all phones; however, agent log-on keys will appear only
at the phones of assigned agents in the corresponding ACD department.
Guest/info mailboxes and group mailboxes can be assigned here to appear on all phones.
2
However,
messages being left in these will not cause lamp appearances. (For more on the different kinds of mailboxes,
see “Voice mail programming,” beginning on page H.1.)
Speed-dial key
If one enters 9 (or 8 or 71–76) plus a phone number, the key will become a speed-dial key for outside calls.
Alternatively, the user may enter the system speed-dial bin.
Important: Speed-dial keys cannot be programmed for emergency services, such as 9 1 1.
1
Stations programmed as ACD agents will have an log-on key automatically assigned to the bottom-left programmable feature key (see the
“Department list” step on page F.33).
2
However, it isn’t possible to assign either Q & A mailboxes or cascade notification mailboxes to station keys.
To Next Page
Loading...
