IP Server 900 Programming Manual Function 5: Voice mail programming
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Function 5: Voice mail programming
To simplify initial installation, all programmed extensions will automatically have the generic personal greeting,
“You have reached the mailbox for extension [xxx].” The mailbox user should replace this with a personalized
greeting. Each guest/info, group, cascade notification, or Q & A mailbox must have a greeting recorded for the
system to consider the mailbox active.
Important: A mailbox will not receive broadcast messages until a greeting has been recorded for it.
Additionally: If the greeting is deleted, the mailbox will be considered inactive.
If a programmable feature key is programmed as a Virtual Mailbox Key with any mailbox number, the key’s LED
will blink, to indicate that new messages exist.
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To retrieve messages from a station, either (a.) press the Virtual
Mailbox Key or (b.) press VOICE MAIL and then enter the mailbox number. To record a greeting, press
PROG/HELP and enter the mailbox number; then press # to confirm, and follow the prompts. The default
password is the mailbox number. To retrieve messages from the outside, press and enter the mailbox number
during the main greeting. To enter mailbox programming from any ESI phone on the system, press
PROG/HELP and enter the mailbox number.
Function 51: Maximum message length
Although the system will store only the actual message as left by the caller, the time set here is the maximum
time to allow for a message. The range is 1–60 minutes for messages, and 1–120 minutes for recordings and
greetings. (The maximum number of new messages and recordings in a mailbox, regardless of length, is 128.)
Default: 3 (minutes) for messages, 10 (minutes) for recordings.
Function 52: Message purge control
To avoid having unneeded messages filling up the system’s memory, values entered here will establish how
messages are to be automatically erased by the system if its Memory Module’s free space gets too low. The
system’s purge routine will begin only when the system's Memory Module is 80% full and will remove messages,
down to 70% full, according to the following programmed values:
Value Meaning
New New messages older than the number of days programmed.
Old Old messages older than the number of days programmed.
Group Group mailbox messages older than the number of days programmed.
Rec Recordings that are older than the days indicated.
Del Message Recycle Bin messages older than the number of days programmed.
The range for each item is 0–365 days. A “0” indicates that a type of message is not to be removed unless
deleted by the user.
Example: To set the system to erase old messages more than 3 days old and group messages more than 5 days
older and not to erase any newly deleted messages or recordings (if the system’s Memory Module becomes
full), enter 0, 3, 5, 0 and 0 as prompted.
Note: If the Memory Module becomes full but no message or recording can be purged according to the settings,
callers will hear a “voice-mail-full” prompt until free space becomes available on the Memory Module.
Default: 0, 0, 0, 0, 0.
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Otherwise, the key is a station key that allows for single-key transfer of a call with no message indication.
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