ESI 900 - Function 15: System timing parameters; Function 151: Flash hook duration; Function 152: Transfer recall timer; Function 153: Hold recall timers

IP Server 900 Programming Manual Function 1: System function programming
D.4
Function 15: System timing parameters
Function 151: Flash hook duration
This sets the time (in seconds) that a flash hook will be sent on the current line to the Telco from a digital
phone set. The default setting of 1.5 will cause disconnect and fresh dial tone from the CO.
Range: 0.2–2.0. Default: 1.5.
Function 152: Transfer recall timer
This sets the number of times a transferred or DID
1
call will ring before following the day/night routing for the
extension or department.
Range: 1–9 rings. Default: 3.
Function 153: Hold recall timers
Function 1531: Exclusive hold recall timer
This is the amount of time, in seconds, that a call will remain on exclusive hold or loop-key hold before
recalling to the extension that initiated the exclusive hold or loop-key hold.
Range: 5–960 seconds. Default: 60.
Function 1532: Hold recall timer
This is the amount of time, in seconds, that a call will remain on hold before recalling to the extension that
initiated the hold.
Range: 5–960 seconds. Default: 60.
Function 1533: Hold recall timeout timer
This is the number of times a station will recall-ring before being re-routed.
Range: 2–40 rings. Default: 6.
Function 154: ACD timers
Function 1541: ACD exit timer
This is the amount of time, in seconds, that a call will remain in ACD department queues before following
the department reroute (see Function 33, page F.28).
Range: 5–600 seconds (or 0 for no limit). Default: 180.
Function 1542: ACD wrap timer
This is the maximum amount of time, in seconds, that an agent can remain in wrap mode. If this function is
turned off, agents cannot place their stations in Wrap Mode (see the “ACD agent operation” chapter in the
User’s Guide).
Range: 5–600 seconds (0 for no limit). Default: 0 (no limit).
Function 1543: ACD agent hold recall timer
This is the amount of time, in seconds, that a call will remain on hold by a logged-in ACD agent before
recall. (A logged-out user will follow the Function 1532 timer when placing someone on hold.)
Range: 5–960 seconds. Default: 60.
1
Direct Inward Dialing.