IP Server 900 Programming Manual Function 5: Voice mail programming
H.6
Function 57: Q & A mailboxes
You can create question and answer (Q & A) mailboxes.
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Each Q & A mailbox owner can record up to 10
questions. The questions are recorded in the same manner as recording users’ multiple personal greetings (see
the User’s Guide). The individual answer segments recorded by the caller are stored as a single message, with
the answer segments separated by short beep tones. Each answer segment's maximum length will be as
programmed in Function 51 (see page H.1). Normal message handling capability — delete, save, etc. — applies
to the entire message (all segments). For information on the number of Q & A mailboxes supported by your
system and its numbering plan, see “System capacities,” page B.1.
The caller, when recording each answer, can be instructed to conclude by pressing 1 or to pause for the next
question (the system advances when it detects either a 3-second period of silence or the pressing of 1) — e.g.,
"Record your name at the tone and press 1 when finished”… “Record your address at the tone and press 1
when finished." If the caller fails to respond to two questions in a row, the system disconnects the call.
Important: This programming creates or deletes Q & A mailboxes, but these mailboxes are turned “on” only when the
mailbox owner has recorded questions. Similarly, deleting all questions turns “off” the mailbox.
To record questions, press PROG/HELP and the mailbox number; then press # to confirm, and follow the
prompts. The default password is the mailbox number. The maximum recording length is controlled by Function
51; the default is 10 minutes.
Here is an example of a completed programming worksheet (numbers correspond to steps on next page):
1.
MB
2.
Name
3.
CF day
4.
CF night
490 Employment ID 9999 ID 9999
491 Survey ID 9999 ID 9999
Each programming step is defined as follows:
1. Mailbox number — Enter a Q & A mailbox number.
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2. Name — The mailbox name is used for the display, reports, and as a programming aid. The name length
can be no longer than 10 characters (see “Entering alphanumeric characters,” page C.2).
Default: The mailbox number.
3. & 4. Call forward — A Q & A mailbox can be set to call forward, after the last question has been answered,
to an extension, department, a mailbox or a branch ID for day mode and differently for night mode.
Default: ID9999 (automatic disconnect).
Tip: If you need a Q & A mailbox with more than 10 questions, set the call-forwarding to another
Q & A mailbox.
Function 58: Message move and delete
When enabled, this prompts the mailbox user, when moving a message, to do one of the following:
• Move the message and save a copy in his/her mailbox.
• Move the message and delete it from his/her mailbox.
Default: Disabled.
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Mailbox numbering depends on the selected dial plan; see page C.2.
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