eSolutions eProWallbox - Troubleshooting Common Errors

29
User Manual
Error
code /
Issue
Error
Description
Troubleshooting
100
Lack of power supply
Check if the eProWallbox circuit breaker is ON.
101
Overheating
Disconnect the Type 2 cable, wait for the temperature to fall, then the error will clear itself.
In order to restart the charging session, plug in the cable again.
Make sure that the installation site is compatible with the temperature range (-25°C/+50°C, without
direct exposure to sunlight).
102
Communication error
between MCU and
MPU
Restart eProWallbox from the circuit breaker in the electrical panel, leaving the eProWallbox switched
o for at least 60 seconds.
103
Hardware fault,
ground protection
device error. (GPD
error)
Restart eProWallbox from the circuit breaker in the electrical panel, leaving the eProWallbox switched
o for at least 60 seconds.
104
Hardware fault,
residual current
monitor AC error.
(RCM AC trip)
Check that the problem is neither cable nor vehicle related and attempt another charging session (if
possible with another vehicle or another cable).
105
Hardware fault, resi-
dual current monitor
DC error. (RCM DC
trip)
Check that the problem is neither cable nor vehicle related and attempt another charging session
(if possible with another vehicle or another cable).
106
Internal meter error
Restart eProWallbox from the circuit breaker in the electrical panel, leaving the eProWallbox switched
o for at least 60 seconds.
107
PowerMeter (DPM)
communication error
Restart eProWallbox from the circuit breaker in the electrical panel, leaving the eProWallbox switched
o for at least 60 seconds.
108
Conguration Error,
Rotary switch posi-
tion (supply type) is
not consistent with
the DPM/MID type
If the accessories (DPM/MID) are not installed, make sure the functionality is disabled in the eSolutions
Charging app.
Then restart the wallbox.
109
Master/Slave RS485
communication error
Restart eProWallbox from the circuit breaker in the electrical panel, leaving the eProWallbox switched
o for at least 60 seconds.
110
MIDcounter
communication error
Restart eProWallbox from the circuit breaker in the electrical panel, leaving the eProWallbox switched
o for at least 60 seconds.
If it is necessary to charge the vehicle, disable the MIDcounter on the eSolutions Charging app and
contact customer service.
8 TROUBLESHOOTING
If an error occurs with a charging session in progress, it will be interrupted and the
socket will be unlocked to allow you to disconnect the plug.
The following table provides a list of errors that can occur with the troubleshooting.
If the error persists, please contact Customer Service providing the wallbox serial
number on the product label to receive further information.