eSolutions eProWallbox - Page 201

30
User Manual
Error
code /
Issue
Error
Description
Troubleshooting
300
Inconsistency
between the wallbox
contactor command
and feedback
Restart eProWallbox from the circuit breaker in the electrical panel, leaving the eProWallbox switched
o for at least 60 seconds.
301
Short circuit detected
on the Control Pilot
line
If socket is damaged avoid using charging station and contact customer service.
Check that the problem is neither cable nor vehicle related and attempt another charging session
(if possible with another vehicle or another cable)
302
State E or F set on
the Control Pilot line.
Unplug and plug in again the cable connector, making sure it is fully inserted inside the charging sta-
tion socket and vehicle inlet.
Check that the problem is not cable nor vehicle related and attempt another charging session (if possi-
ble with another vehicle or another cable)
303
Control Pilot
disconnected.
Unplug and plug-in again the cable connector, making sure it is fully inserted inside the charging sta-
tion socket and vehicle inlet.
Check that the cable connectors are fully inserted inside the charging station socket and vehicle inlet.
Check that the problem is neither cable nor vehicle related and attempt another charging session
(if possible with another vehicle or another cable)
304
Proximity Pilot
disconnected.
Unplug and plug-in again the cable connector, making sure it is fully inserted inside the charging sta-
tion socket and vehicle inlet.
Check that the cable connectors are fully inserted inside the charging station socket and vehicle inlet.
Check that the problem is neither cable nor vehicle related and attempt another charging session (if
possible with another vehicle or another cable)
305
Broken Proximity
Pilot detected.
Unplug and plug-in again the cable connector, making sure it is fully inserted inside the charging sta-
tion socket and vehicle inlet.
Check that the cable connectors are fully inserted inside the charging station socket and vehicle inlet.
Check that the problem is neither cable nor vehicle related and attempt another charging session
(if possible with another vehicle or another cable)
306
Diode fault detected
on Control Pilot line
(no -12V).
Attempt a new charging session, unplugging and reinserting the cable from both the charging station
and vehicle inlet.
307
Control Pilot
disconnected.
Unplug and plug-in again the cable connector, making sure it is fully inserted inside the charging sta-
tion socket and vehicle inlet.
Check that the cable connectors are fully inserted inside the charging station socket and vehicle inlet.
Check that the problem is neither cable nor vehicle related and attempt another charging session
(if possible with another vehicle or another cable)
308
Inconsistency
between the motor
command and
feedback, or the
motor is in an error
condition.
Attempt a new charging session unplugging and reinserting the cable from both charging station and
vehicle inlet.
Check that the cable connectors are fully inserted inside the charging station socket and vehicle inlet.
309
Motor check
error during EVSE
initialization phase.
Restart eProWallbox from the circuit breaker in the electrical panel, leaving the eProWallbox switched
o for at least 60 seconds.
310
Error detected
before charging (PP
not detected, or
motor fault, or CP not
detected).
Unplug and plug-in again the cable connector, making sure it is fully inserted inside the charging sta-
tion socket and vehicle inlet.
Check that the cable connectors are fully inserted inside the charging station socket and vehicle inlet.
Check that the problem is neither cable nor vehicle related and attempt another charging session (if
possible with another vehicle or another cable)
311
Error detected after
charging (motor
fault, or CP not
disconnected).
Unplug and plug-in again the cable connector, making sure it is fully inserted inside the charging sta-
tion socket and vehicle inlet.
Check that the cable connectors are fully inserted inside the charging station socket and vehicle inlet.
Check that the problem is neither cable nor vehicle related and attempt another charging session
(if possible with another vehicle or another cable)