eSolutions eProWallbox - Page 202

31
User Manual
Error
code /
Issue
Error
Description
Troubleshooting
312
Emergency stop
received from the
MPU.
Restart eProWallbox from the circuit breaker in the electrical panel, leaving the eProWallbox switched
o for at least 60 seconds.
313
Current detected
during charging, with
100% duty cycle on
the Control Pilot line.
Check that the problem is neither cable nor vehicle related, attempting charge with another cable and/
or charging station.
315
Current over limit on
phase L1
Unplug the cable, if possible lower the power of charge on the vehicle side and attempt a new
charging session.
316
Current over limit on
phase L2
Unplug the cable, if possible lower the power of charge on the vehicle side and attempt a new charging
session.
317
Current over limit on
phase L3
Unplug the cable, if possible lower the power of charge on the vehicle side and attempt a new charging
session.
318
Voltage below a
threshold on phase
L1
Restart eProWallbox from the circuit breaker in the electrical panel, leaving the eProWallbox switched
o for at least 60 seconds.
319
Voltage below a
threshold on phase
L2
Restart eProWallbox from the circuit breaker in the electrical panel, leaving the eProWallbox switched
o for at least 60 seconds.
320
Voltage below a
threshold on phase
L3
Restart eProWallbox from the circuit breaker in the electrical panel, leaving the eProWallbox switched
o for at least 60 seconds.
Display stuck on the
Welcome page
Restart eProWallbox from the circuit breaker in the electrical panel, leaving the eProWallbox
switched off for at least 60 seconds.
eProWallbox won't
start
Restart eProWallbox from the circuit breaker in the electrical panel, leaving the eProWallbox
switched off for at least 60 seconds.
Cable stuck in the
wallbox socket
Turn off the eProWallbox from the circuit breaker in the electrical panel, then remove the cable
Suspended Charging
message on the
display, the charging
session is suspended
by the DPM or the
EV. The session may
resume.
Verify that the max power in the Home power section of the eSolutions Charging app is consistent
with the contractual Power value in kW as indicated in your electricity contract. If the value is
correct, wait for the charging session to resume or turn off some electrical loads.