EXFO FTB-500 - Viewing System Information

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Troubleshooting

300 FTB-500

Restoring Your Unit to Normal Operation

To create a WIM file for your unit:

1. On your unit, from the right side of the screen, swipe left to display the

Charm bar.

2. Tap Settings > Change PC settings.

3. Tap Update and recovery.

Table of Contents

Default Chapter3
- Table of Contents3
- Certification Information7
1 Introducing the FTB-5009
- Main Features10
- LED Indicators Description16
- Function Buttons Description19
- Power Sources20
- Automatic Fan Speed Management21
- Product Registration22
- Technical Specifications22
- Conventions23
2 Safety Information25
- Other Safety Symbols on Your Unit26
- Laser Safety Information27
- Electrical Safety Information28
3 Getting Started with Your Unit31
- Grounding Your Unit31
- Positioning Your Unit33
- Inserting and Removing Test Modules34
- Turning on Your Unit40
- Turning off Your Unit40
- Configuring Your Unit at First Startup46
- Accessing and Exiting Toolbox48
- Starting Module Applications49
- Using the On-Screen (Virtual) Keyboard50
- Working with Windows 8.1 Pro50
- Right-Clicking with the Touchscreen52
- Installing or Upgrading the Applications53
- Installing EXFO Labview Drivers56
- Activating Software Options59
- Installing Third-Party Software on Your Unit62
- Protecting Your Unit with an Antivirus Software62
- Securing Your Unit Using the Kensington Lock63
- Using a Keyboard, Mouse or Other USB Devices64
- Configuring an External Monitor66
4 Setting up Your FTB-50069
- Adjusting Brightness69
- Adjusting Microphone and Speaker Volume70
- Recalibrating the Touchscreen75
- Customizing the Right-Click Feature79
- Enabling or Disabling the Automatic Logon83
- Selecting the Startup Applications87
- Configuring Network Printers89
- Selecting the Language of Operation91
- Setting Date and Time Formats100
- Adjusting the Date, Time and Time Zone102
- Configuring the Power Management Options103
- Setting Toolbox Behavior113
- Configuring the Internet Options115
- Configuring Parameters Via Windows Mobility Center117
- Setting Communication Parameters118
- Setting Other Parameters118
5 Working with Your Unit119
- Printing Documents119
- Viewing PDF Files120
- Taking Screen Captures121
- Browsing the Web123
- Accessing the Internet with a 3G USB Modem Key124
- Retrieving the GPS Location of Your Unit128
- Managing Favorites130
- Using the Calculator138
- Using the Text Editor138
- Accessing Other Tools139
6 Using the Optional Built-In Power Meter and VFL141
7 Inspecting Fibers with a Probe143
8 Managing Data145
- Viewing Disk Space and Managing Files146
- Transferring Data Via Bluetooth147
- Connecting to a Wireless Network154
- Using the USB to RS-232 Adapter156
- Freeing up Disk Space with the Disk Cleanup Utility162
- Connecting to a VPN from Your Unit166
- Using Your Unit as an FTP Server172
9 Accessing Your Unit Remotely175
- Working with Remote Desktop176
- Working with Tightvnc186
- Adding Exceptions to the Firewall192
10 Preparing for Automation197
- Linking Units with the Ethernet Port199
- Linking Units with the Serial Port200
- Getting Optimum Performance from Your Unit201
- Changing Communication Settings203
- Configuring DCOM Access to Your Unit207
- Preparing to Control Modules with a Dedicated Application230
11 Using FTB Products in an Automated Test Environment235
- Standard Status Data Structure236
- SCPI Command Structure240
- Consulting Data Types243
- Writing Remote Control Code244
- Error Message Format246
- Working with EXFO Labview Drivers247
- Using the EXFO Getting Started Applications249
- Building and Using Custom Vis254
- Monitoring Remote Commands261
12 Maintenance265
- Cleaning Detector Ports266
- Cleaning VFL-Type Connectors267
- Cleaning the Touchscreen268
- Recharging the Batteries269
- Replacing Batteries272
- Viewing Battery Status278
- Recalibrating the Batteries280
- Installing or Removing the Power Meter and VFL282
- Managing Windows Updates289
- Replacing Fuses (Eight-Slot Model Only)291
- Recycling and Disposal (Applies to European Union Only)292
13 Troubleshooting293
- Solving Common Problems293
- Restoring Your Unit to Normal Operation299
- Accessing the Online Documentation314
- Contacting the Technical Support Group315
- Viewing System Information316
- Retrieving Network Interfaces Information319
- Transportation322
14 Warranty323
- General Information323
- Liability324
- Exclusions324
- Certification324
- Service and Repairs325
- EXFO Service Centers Worldwide326
A Data Types327
- Applicable Data Types for Input-IEEE 488.2328
- Applicable Data Types for Output -IEEE 488.2337
- Applicable Data Types for Input-SCPI347
- Special Numeric Values Received on Output348
BIEEE 488.2 and Specific Command Reference349
- IEEE 488.2 Commands-Quick Reference349
- IEEE 488.2 Required Commands350
- Specific Commands-Quick Reference370
- Specific Commands371
CSCPI-Based Errors389
DCOM Properties and Events405
- Activex (COM/DCOM)-Quick Reference406
- Properties407
- Events414
E Communicating through TCP/IP over Telnet415
- Introducing TCP/IP over Telnet415
- Features416
- Configuring Your Unit and Modules to Work with TCP/IP over Telnet417
- Executing SCPI Commands over Telnet423
- Releasing Modules429
- Internal Commands of the TCP/IP over Telnet Protocol430

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