NetBlazer 569
15 Troubleshooting
Solving Common Problems
Before calling EXFO’s technical support, please read the following
common problems that can occur and their respective solution.
Problem Possible Cause Solution
Optical Laser LED is off and the
connector is not generating the
signal.
The Laser On option is disabled. Ensure that the Laser button is
enabled (On).
There is a configuration mismatch
between the inserted SFP and the
rate selected for the test case.
Ensure that the SFP is supporting
the rate used for the test case.
The SFP is not compatible with the
FTB-700G/800 Series.
Ensure to use a compatible SFP.
Refer to Modify Structure Button
on page 97 and Specifications on
page 575.
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