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HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.3)
5-22
Troubleshooting with the Printer Error Message Table
Printer Error
Message
Cause Solution
General Error A general Printer error
has occurred.
Press Cancel on the printer or click
on Cancel Print.
Card Not Found
The Printer is unable to
find the card.
Please check Printer for a card or
other obstruction, remove the card
and cancel the print by pressing the
Cancel Print button from the
Driver’s display dialog or the Cancel
button, located on the Printer.
Cover is Open The Printer cannot start
printing because the
Cover is open.
Close the Cover to continue printing.
Unable to Feed The Printer is unable to
feed a card from the Card
Cartridge.
Ensure that cards are available and
loaded correctly, press the Resume
button located on the Printer's LCD
display to continue printing.
To cancel the print, press the
Cancel Print button from the
Driver's display dialog and the
Cancel button located on the
Printer's LCD display.
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