15 Problem Solving
400
Problem Solving
15
When "Switch the machine off" is displayed
When print result is not what was expected
When no notification is received
The possible causes, check points, and remedies when a computer that instructed a
print job does not receive notification are as follows:
îš„When the printing problems are not notified
îš„When the completion of the job is not notified
Cause Check point Remedy
A NetWare problem
occurred.
-
Restart the machine. Wait
until the screen completely
goes out to switch on the
machine power.
Cause Check point Remedy
The printer language of the
print data and the printer
language configured on the
machine are different.
Confirm the printer language
on the machine.
Match the printer language
of the print data and the
printer language configured
on the machine.
Cause Check point Remedy
The user is not listed on the
print server notification
recipient list.
Use PCONSOLE on the
computer to confirm whether
the job user or user’s group
is registered under [Print
Server Information] >
[Printer] > [Printer xxx
Environment Settings] >
[Notify].
Add the name of the job user
or the name of the user’s
group to [Notify].
Cause Check point Remedy
The [Notify] option was not
specified when the computer
transmitted the print data.
Confirm whether the [Notify]
option is specified when
transmitting the print data.
Specify the [Notify] option
when transmitting the print
data.
Netware command
[CASTOFF] has been
executed on the computer.
-
Execute the NetWare
command [CASTON] on the
computer.
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