15 Problem Solving
410
Problem Solving
15
Error Code
This section describes error codes.
An error message and error code (∗∗∗-∗∗∗) are displayed on the touch screen if printing
terminated abnormally because of an error, or a malfunction occurred in the machine.
For faxing, an error code is also displayed on an Activity Report and a Transmission
Report - Job Undelivered.
Refer to the error codes in the following table to resolve problems.
Important • If an error code is displayed, any print data remaining in the machine and information stored
in the machine's memory is not secured.
If an error code is displayed that is not listed in the following table, or if you cannot
resolve an error despite following the instructions described in the table, contact our
Customer Support Center. The contact number is printed on the label or card attached
to the machine.
Error Code Cause and Remedy
002-500
[Cause] An error occurred during the scan job.
[Remedy] Execute the operation again. Also, check whether or not the account limit for
the Scan service is set when the accounting type is Xerox Standard
Accounting. If the error still is not resolved, contact our Customer Support
Center.
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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