15 Problem Solving
442
Problem Solving
15
018-717
[Cause] An LDAP server protocol error occurred as a result of the Address Book
operation. The server returned RFC2251 Result Message No "17" (undefined
type) for Address Book query.
[Remedy] The LDAP server has an attribute problem. Have your network administrator
confirm the LDAP server status.
018-718
[Cause] An LDAP server protocol error occurred as a result of the Address Book
operation. The server returned RFC2251 Result Message No "18"
(inappropriate matching) for Address Book query.
[Remedy] The LDAP server has an attribute problem. Have your network administrator
confirm the LDAP server status.
018-719
[Cause] An LDAP server protocol error occurred as a result of the Address Book
operation. The server returned RFC2251 Result Message No "19" (constraint
violation) for Address Book query.
[Remedy] The LDAP server has an attribute problem. Have your network administrator
confirm the LDAP server status.
018-720
[Cause] An LDAP server protocol error occurred as a result of the Address Book
operation. The server returned RFC2251 Result Message No "20" (attribute
exists) for Address Book query.
[Remedy] The LDAP server has an attribute problem. Have your network administrator
confirm the LDAP server status.
018-721
[Cause] An LDAP server protocol error occurred as a result of the Address Book
operation. The server returned RFC2251 Result Message No "21" (invalid
syntax) for Address Book query.
[Remedy] The LDAP server has an attribute problem. Have your network administrator
confirm the LDAP server status.
018-725
[Cause] The user password set in the Kerberos server expired.
[Remedy] Extend the expiration date of the password.
018-726
[Cause] The root (or intermediate) CA certificate on the smart card is not registered on
the machine.
[Remedy] Register the root (or intermediate) CA certificate on the smart card on the
machine.
018-727
[Cause] Authentication by the Kerberos server failed.
[Remedy] Check the certificate on the smart card, and then update the certificate if it is
invalid or revoked. Also, check whether the certificate is enabled in the
server.
018-728
[Cause] Authentication by the Kerberos server failed.
[Remedy] Take one of the following measures:
z
When the root CA certificate of the KDC certificate is not registered,
register the root CA certificate.
z
When the KDC certificate is revoked, update the KDC certificate of the
server.
z
Confirm that the address of the Kerberos server set in the machine and the
address on the KDC certificate of the server match.
018-732
[Cause] An LDAP server protocol error occurred as a result of the Address Book
operation. The server returned RFC2251 Result Message No "32" (no such
object) for Address Book query.
[Remedy] The specified e-mail address does not exist. Confirm the e-mail address you
entered or the e-mail address registered on the LDAP server.
Error Code Cause and Remedy
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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