15 Problem Solving
448
Problem Solving
15
021-506
[Cause] The SSL Certificate for the EP server is incorrect.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and
then switch on the machine power. If the error still is not resolved, contact our
Customer Support Center.
021-507
[Cause] An error occurred while connecting to EP system via the Internet.
[Remedy] Check the followings:
z
The login user of the EP proxy server
z
The password of the EP proxy server
If the error still is not resolved after checking the above settings, there may be
a network failure or the proxy server settings may be changed or failed.
Consult your system administrator.
If the network works normally but the error still is not resolved, contact our
Customer Support Center.
021-508
[Cause] An error occurred while connecting to EP system via the Internet.
[Remedy] Check the followings:
z
LAN cable connection
z
DNS server address setting
z
The default gateway setting
z
The subnet mask setting
If the error still is not resolved after checking the above settings, there may be
a network failure or the proxy server settings may be changed or failed.
Consult your system administrator.
If the network works normally but the error still is not resolved, contact our
Customer Support Center.
021-509
[Cause] An error occurred while communicating with the EP server.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and
then switch on the machine power. If the error still is not resolved, contact our
Customer Support Center.
021-510
[Cause] An error occurred while connecting to EP system via the Internet.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and
then switch on the machine power. Execute the operation again. If the error
still is not resolved, contact our Customer Support Center.
021-511
021-512
021-513
021-514
[Cause] The machine has already been specified with the EP server.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and
then switch on the machine power. Execute the operation again. If the error
still is not resolved, contact our Customer Support Center.
021-515
021-516
[Cause] The settings of the machine on the EP server is incorrect.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and
then switch on the machine power. Execute the operation again. If the error
still is not resolved, contact our Customer Support Center.
021-517
021-518
021-519
[Cause] An error occurred while connecting to EP system via the Internet.
[Remedy] Wait for a while, and then execute the operation again. If the error still is not
resolved, contact our Customer Support Center.
Error Code Cause and Remedy
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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