Error Code
485
Problem Solving
15
124-374
124-380
124-381
124-382
124-383
124-390
124-391
124-392
124-393
[Cause] An error occurred in the machine.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and
then switch on the machine power. If the same message is displayed again,
contact our Customer Support Center.
124-701
[Cause] The output destination was changed because of the malfunction of the
specified output tray.
[Remedy] Contact our Customer Support Center. You can use any output trays other
than the defective output tray.
124-702
[Cause] The output destination was changed because of the malfunction of the
specified output tray (Finisher Tray).
[Remedy] Contact our Customer Support Center. You can use any output trays other
than the defective output tray.
124-705
[Cause] The punch setting was cancelled.
[Remedy] Confirm the punch position, and then execute the operation again.
124-706
[Cause] The folding setting was cancelled.
[Remedy] Confirm the folding setting, and then execute the operation again.
124-707
[Cause] The setting of [Face Up / Down Output] was changed to [Face Up (Reverse
Order)] although you selected [Face Down], because the size or type of the
paper you set is not supported.
[Remedy] Change the paper size, paper type, or the setting, and then execute the
operation again.
124-708
[Cause] The output destination was changed to the Center Tray.
The probable causes are as follows:
1) Paper of a different size from the specified is loaded for 2 sided copying.
2) The Punching feature of the Finisher has malfunctioned.
[Remedy] For 1), check whether the specified size paper is loaded in the tray.
For 2), confirm whether the error code 012-231, 012-232, 012-233, or 012-
234 is displayed on the touch screen, and contact our Customer Support
Center.
124-709
[Cause] The document exceeded the maximum number of pages that can be stapled.
[Remedy] Reduce the number of pages, or cancel the stapling setting, and then try
printing again.
124-710
[Cause] The output destination was changed from the mail box bin because the mail
box bin does not support the specified paper size.
[Remedy] Specify the paper size that the mail box bin supports.
125-311
[Cause] An error occurred in the machine.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and
then switch on the machine power. If the same message is displayed again,
contact our Customer Support Center.
127-210
127-211
127-212
[Cause] A communication error occurred between the machine and the Print Server.
[Remedy] Disconnect the print server cable, and then securely insert the cable into the
connector. Switch off the machine power, make sure that the touch screen is
blank, and then switch on the machine power.
Error Code Cause and Remedy
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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