218 6 Troubleshooting
016-554 The login name or password for querying the domain user for ApeosWare Authentication
Management or ApeosWare Authentication Agent is not correct.
Use the correct login name and password.
016-555 The connection with ApeosWare Authentication Management or ApeosWare Authentication
Agent cannot be established (ApeosWare Authentication Management or ApeosWare
Authentication Agent cannot connect to the database or Active Directory).
Make sure that ApeosWare Authentication Management or ApeosWare Authentication Agent can
be connected to the database or Active Directory.
For instructions, refer to the manuals for ApeosWare Authentication Management or ApeosWare
Authentication Agent.
016-556 An error occurred communicating with ApeosWare Authentication Management or ApeosWare
Authentication Agent (a timeout has occurred while processing the database).
Wait for a while and try the authentication again.
If this does not resolve the problem, check ApeosWare Authentication Management or
ApeosWare Authentication Agent.
For instructions, refer to the manuals for ApeosWare Authentication Management or ApeosWare
Authentication Agent.
016-557 An error occurred authenticating ApeosWare Authentication Management or ApeosWare
Authentication Agent.
Check ApeosWare Authentication Management or ApeosWare Authentication Agent.
For instructions, refer to the manuals for ApeosWare Authentication Management or ApeosWare
Authentication Agent.
016-558 An error occurred authenticating ApeosWare Authentication Management or ApeosWare
Authentication Agent.
Contact our Customer Support Center or your dealer.
016-559 The settings for Remote Download are not correct.
Check the settings for Remote Download.
016-560 An error occurred communicating with ApeosWare Authentication Management or ApeosWare
Authentication Agent.
Check the following:
• Whether the network cable is connected properly.
• The settings for the Authentication Agent feature on the printer.
• Whether DNS is enabled when the DNS address is set for the server name/address of
ApeosWare Authentication Management or ApeosWare Authentication Agent (This can be
checked by printing out the Configuration Report).
After the configuration, register the printer on ApeosWare Authentication Management or
ApeosWare Authentication Agent again.
016-564 An authentication error occurred with the Remothe Download server.
Use the correct user name and password.
016-569 An error such as data failure or no server response occurred while communicating with
ApeosWare Authentication Management or ApeosWare Authentication Agent.
Check the state of the server or network, and restart the server or device.
016-570 Could not print because the job ticket memory is insuffucient.
Increase the capacity of [Job Ticket Memory] on the control panel, swich the printer’s power off
and then on, and then try printing again.
Refer to
• “ [Allocate Memory]” (P. 184)
016-571 Could not print because the contents of the job ticket are not correct.
Make sure that there is no problem with the print settings, correct the settings if necessary, and
then try printing again.
016-572 Could not print because the paper attribute on the job ticket specifies paper (size, type, and color)
that is not supported by the printer.
Check if the paper specified for printing is paper that can be used with the printer.
Error Code Cause/Remedy
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