224 6 Troubleshooting
017-719 An SSL authentication error occurred with the SMTP server. This is an SSL certificate internal
error.
Try the same operation again. If this does not resolve the problem, contact our Customer Support
Center or your dealer.
017-723 A font that is not supported by DocuWorks Direct Print is being used.
Use a font supprted by DocuWorks.
018-400 The printer's IPsec setting is incorrect.
When the authentication method is set to [Preshared Key], change the password. If it is set to
[Digital Signature], change the IPsec certificate.
018-405 The authentication failed due to an LDAP authentication error.
The account is set to disabled in the active directory to be authenticated, or the access is
prohibited on the server-side. Contact the server administrator.
018-572 An internal error occurred.
Check if the specified context name is correct.
018-573 An internal error occurred.
Check if the specified connection name is correct.
018-574 An internal error occurred.
Check if the specified volume name is correct.
018-575 An internal error occurred.
Check if the specified user name and password are correct.
018-576 An internal error occurred.
Check if the specified path name is correct.
018-577 An internal error occurred.
Check if the specified file name is correct.
018-578 The communication with the NetWare server failed.
Check the following:
• Whether the network cable is connected.
• Whether the NetWare server can be accessed from the computer.
• The server name and tree name. Also run DSREPAIR on the NetWare server to repair the
database.
018-579 The communication with the NetWare server failed.Check the following:
• Whether the NetWare server can be accessed from the computer.
• The capacity of the server where data is stored.
Also run DSREPAIR on the NetWare server to repair the database.
018-580 The communication with the NetWare server failed.
Check the following:
• Whether the NetWare server can be accessed from the computer.
• The volume name.
Also run DSREPAIR on the NetWare server to repair the database.
018-581 The communication with the NetWare server failed.
Check the following:
• Whether the NetWare server can be accessed from the computer.
• The directory path name.
Also run DSREPAIR on the NetWare server to repair the database.
018-582 The communication with the NetWare server failed.
Check the following:
• Whether the NetWare server can be accessed from the computer.
• The user rights.
Also run DSREPAIR on the NetWare server to repair the database.
018-583 The communication with the NetWare server failed.
Check the following:
• The status of the HDD Extension Kit (optional) of the NetWare server.
• Whether the NetWare server can be accessed from the computer.
Also run DSREPAIR on the NetWare server to repair the database.
Error Code Cause/Remedy
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