228 6 Troubleshooting
026-726 The printer configurtion specified when the print job was requested does not match the actual
printer configuration.
Make sure that the printer configuration specified on the print driver screen matches the actual
printer configuration.
026-730 The paper is not loaded correctly.
Check the following:
• Whether the paper is loaded correctly.
• Whether the number of sheets is within the limit
• Whether the tray is extended.
027-400 Communication with the printer failed.
If another message is displayed, check its contents. If a panel operation is in progress, exit it. If
remote access is in progress, wait until the access is complete. If this does not resolve the
problem, switch the power off and then back on again. If this does not resolve the problem,
contact our Customer Support Center or your dealer.
027-442 IPv6 IP addresses are duplicated.
Change the printer's IPv6 “Auto Stateless Address 1” or the network device IPv6 address to
eliminate the IP address duplication.
027-443 IPv6 IP addresses are duplicated.
Change the printer's IPv6 “Auto Stateless Address 2” or the network device IPv6 address to
eliminate the IP address duplication.
027-444 IPv6 IP addresses are duplicated.
Change the printer's IPv6 “Auto Stateless Address 3” or the network device IPv6 address to
eliminate the IP address duplication.
027-445 A manually set IPv6 IP address is wrong.
Re-configure the IPv6 address correctly.
027-446 The IPv6 address specified manually is duplicated.
Fix the duplication by changing [Manually Configured IPv6 Address] for IPv6 on the printer or the
IPv6 address of the device on the network.
027-447 IPv6 addresses are duplicated.
Change the printer's IPv6 Link Local Address or the network device IPv6 address to eliminate the
IP address duplication.
027-452 The IP address is duplicated.
Check the IP address set on the printer.
027-500 The SMTP server name could not be resolved when sending response e-mail.
Check if SMTP server settings are correct from CentreWare Internet Services.
027-501 The POP3 server name could not be resolved when using POP3 protocol.
Check if POP3 server settings are correct from CentreWare Internet Services, check if POP3
server settings are correct from.
027-502 Login to the POP3 server failed when using POP3 protocol.
Check if the user name and password for using the POP3 server are configured correctly from
CentreWare Internet Services.
027-503 An error occurred on the POP server.
Re-try the same operation. If this does not resolve the problem, contact our Customer Support
Center or your dealer.
027-504 An error occurred on the SMTP server.
Re-try the same operation. If this does not resolve the problem, contact our Customer Support
Center or your dealer.
027-549 An SMB protocol error occurred.
Try the same operation again. If this does not resolve the problem, contact our Customer Support
Center or your dealer.
Error Code Cause/Remedy
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