235 Troubleshooting
Understanding Printer Messages
The printer LCD panel displays messages describing the current state of the printer and indicates
possible printer problems you must resolve. This section describes messages, their meanings, and
how to clear the messages.
IMPORTANT:
• When an error code is displayed, the print data remaining on the printer and the information accumulated in
the memory of the printer are not secured.
Error-Code What You Can Do
010-317 Turn off the printer and wait for 30 minutes. Open the front cover and make sure that the
fuser unit is fully installed.
010-397 Turn off the printer. Confirm that the fuser unit is correctly installed, and turn on the
printer. Contact customer support if this failure is repeated.
016-404 Contact your system administrator.
016-405
016-500 Turn off the printer, and turn it on again. Contact customer support if this failure is
repeated.
016-501
016-502
016-520 Contact your system administrator.
016-521
016-522
016-523
016-524
016-527
016-737 Turn off the printer, and turn it on again. Contact customer support if this failure is
repeated.
016-738
016-741
016-744
016-750 Press the button, or wait for 30 seconds for the printer to recover.
016-753
016-755
016-757 The account is not registered. Contact your system administrator.
016-758 The function cannot be used. Contact your system administrator.
016-759 Printable page limit is exceeded. Contact your system administrator.
016-786 Press the button, or wait for 30 seconds for the printer to recover. Check if the
network cable is connected properly. If there is no problem with the network cable,
contact server administrator.
016-790
016-791 Press the button, or wait for 30 seconds for the printer to recover.
016-799 Press the button to clear the message and cancel the current print job. Confirm the
configuration of the printer on the print driver.
016-930 The device is not supported. Remove it from the USB port.
016-931 The USB hub is not supported. Remove it from the USB port.
024-910 Reload the specified paper on the standard 250-sheet tray.
024-911 Reload the specified paper on the optional 250-sheet feeder.
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