Troublesho ot ing and tips
SmartCard reader is not recognised.
Cause
Troubleshooting
Chip card inserted incor rectly.
► Make sure you have inserted y our
SmartCard into the SmartCard reader with
the chip facing upwa rds.
► Check whether the SmartCard you a re using
is supported. Your SmartCard must comply
with the ISO standard 7816-1, -2, -3 and -4.
SmartCard PIN forgotten
Cause
Troubleshooting
PIN forgotten ► Ifyouworkinanetwork
, contact your
system administrat
or, who can unlock your
Tablet PC with a supe
rvisor PIN.
User and/or supervisor SmartCard lost
Cause
Troubleshooting
User and/or supervisor Smart Card lost ► If you have lost your User SmartCard, you
can continue working with the Supervisor
SmartCard a nd initialise a new User
SmartCard or deactivate the SystemLock
function.
► If you have lost the Supervisor SmartCard,
you c an con tinue working, but you no longer
have all your rights and can no longer
initialise a Supervisor SmartCard.
► IfyouhavelostbothSmartCards,youcan
no longer boot your system. Please contact
our Service Desk. You must provide proof of
ownership for the device. Then the Service
Desk will refer you to our service partner,
who will unlock your device (for a charge ).
SmartC
ard lost
Cause
Troubleshooting
SmartCard lost ► If you work in a network, contact your
system adm inistrator, wh o can boot your
Tablet PC with a Supe rvisor SmartCard.
Fujitsu 73