What to do if Getac X500 DVD drive cannot read a disc?
If the DVD drive cannot read a disc, make sure that the disc is correctly seated in the tray with the label facing up, that the disc is not dirty (clean it with a disc cleaning kit), and that the computer supports the disc or the files contained.
What to do if Getac Laptop does not resume from Sleep or Hibernation mode?
If the computer does not resume from Sleep or Hibernation mode, connect the AC adapter to the computer or replace the empty battery pack with a fully charged one.
What to do if Getac X500 Laptop battery does not charge?
If the battery charge indicator does not light amber, ensure the AC adapter is properly connected, the battery isn't too hot or cold (allow it to return to room temperature), the battery pack is correctly installed, and the battery terminals are clean.
Why Getac X500 Laptop does not enter Sleep or Hibernation mode automatically?
If your Getac Laptop does not enter Sleep or Hibernation mode automatically, it could be because you have a connection to another computer that is actively in use. Also, make sure that the Sleep or Hibernation time-out is enabled.
What to do if water is spilt into the Getac X500 Laptop keyboard?
If water or liquid is spilt into the keyboard, immediately turn off the computer and unplug the AC adapter. Then tilt the keyboard 90 degrees to the right (where the drainpipe ends are located) to let the liquid flow out of the keyboard. Make sure to clean up any part of the spill you can get to. Though the keyboard of your computer is spill-proof, liquid will remain in the keyboard enclosure if you don’t remove it. Wait for the keyboard to air dry before using the computer again.
How to fix Getac X500 Laptop hard disk drive slow operations?
If the hard disk drive operations seem slow, use a tool such as Window’s Disk Defragmenter to defragment the files.
How to fix Getac Laptop hard disk drive in-use indicator glowing without blinking?
If the hard disk drive in-use indicator glows without blinking, use a tool such as Window’s Disk Defragmenter to defragment the files.
Why Getac X500 does not enter Sleep or Hibernation mode immediately?
If the computer is performing an operation, it normally waits for the operation to finish before entering Sleep or Hibernation mode.
What to do if Getac Laptop application program does not work correctly?
If an application program does not work correctly, make sure that the software is correctly installed. If an error message appears on the screen, consult the software program’s documentation for further information. If you are sure the operation has stop, reset the computer.
How to fix Getac Laptop external keyboard that does not work?
If the external keyboard does not work, make sure that the keyboard cable is properly connected.
Guide to initial setup and getting the computer operational.
Instructions for powering the computer using the AC adapter.
Procedures for powering the computer on, off, and using sleep/hibernate modes.
Identification of the computer's front-facing components and their functions.
Identification of the computer's rear-facing components and their functions.
Identification of the computer's right-side components and their functions.
Identification of the computer's left-side components and their functions.
Identification of the computer's top-open components (screen area) and their functions.
Details on keyboard layout, keys, and special functions for input.
Guide to operating the touchpad for cursor control and selection.
Instructions for using the touchscreen and multi-touch gestures for navigation.
Connecting the computer to a network using the wired LAN port.
Steps for connecting the computer to available wireless networks.
Installing SIM card and setting up 3G for mobile internet access.
Using the AC adapter for power and managing battery charging.
Configuring system power management for energy saving and performance.
Guide to accessing and navigating BIOS menus for system configuration.
Steps to restore the system to factory default settings using the recovery tool.
Overview of G-Manager for system, battery, ECO modes, and sensor configuration.
Initial steps and checks to perform before diagnosing computer problems.
Guidance for resolving typical issues with battery, Bluetooth, display, and sound.
Diagnosing problems with DVD drive, ExpressCard, hardware devices, and LAN.
Troubleshooting power management, software, startup, and WLAN problems.
Procedures for rebooting or resetting the computer when it freezes.
General| Form factor | Clamshell |
|---|---|
| Product type | Laptop |
| Product color | Black |
| Housing material | Magnesium |
| Panel type | TFT |
| Touchscreen | - |
| LED backlight | Yes |
| Display diagonal | 15.6 \ |
| Native aspect ratio | 16:9 |
| Internal memory type | DDR4-SDRAM |
| Maximum internal memory | 64 GB |
| SSD capacity | The Solid State Drive's storage capacity in Gigabytes. |
| Storage media | HDD+SSD |
| Optical drive type | DVD Super Multi |
| Total HDDs capacity | 500 GB |
| Total SSDs capacity | 1000 GB |
| Total storage capacity | 1500 GB |
| Number of HDDs installed | 1 |
| On-board graphics card ID | 0x591B |
| On-board graphics card model | Intel® HD Graphics 630 |
| On-board graphics card family | Intel® HD Graphics |
| On-board graphics card OpenGL version | 4.4 |
| On-board graphics card base frequency | 350 MHz |
| On-board graphics card DirectX version | 12.0 |
| On-board graphics card dynamic frequency (max) | 1100 MHz |
| Battery voltage | 10.8 V |
| Battery capacity | 8700 mAh |
| AC adapter power | 150 W |
| AC adapter frequency | 50 - 60 Hz |
| AC adapter input voltage | 100 - 240 V |
| Cable lock slot type | Kensington |
| Antenna type | 2x2 |
| Wi-Fi standards | 802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac) |
| Top Wi-Fi standard | Wi-Fi 5 (802.11ac) |
| Ethernet LAN data rates | 10, 100, 1000 Mbit/s |
| Storage temperature (T-T) | -40 - 71 °C |
| Operating temperature (T-T) | -20 - 55 °C |
| Operating relative humidity (H-H) | 0 - 95 % |
| Certification | MIL-STD-810G, MIL-STD-461G |
| Charging port type | DC-in jack |
| USB 2.0 ports quantity | 0 |
| Ethernet LAN (RJ-45) ports | 2 |
| USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity | 4 |
| Keyboard layout | QWERTY |
| Pointing device | Touchpad |
| Operating system architecture | 64-bit |
| Bus type | DMI3 |
| Tjunction | 100 °C |
| Processor cache | 8 MB |
| Processor model | i7-7820HQ |
| System bus rate | - GT/s |
| Processor family | Intel® Core™ i7 |
| Processor series | Intel Core i7-7800 Mobile Series |
| Processor threads | 8 |
| Processor codename | Kaby Lake |
| Processor frequency | 2.9 GHz |
| Processor cache type | Smart Cache |
| Configurable TDP-down | 35 W |
| Processor lithography | 14 nm |
| Processor manufacturer | Intel |
| PCI Express slots version | 3.0 |
| Processor boost frequency | 3.9 GHz |
| PCI Express configurations | 1x16, 1x8, 2x4, 2x8 |
| Thermal Design Power (TDP) | 45 W |
| Maximum number of PCI Express lanes | 16 |
| Processor ARK ID | 97496 |
| Processor package size | 42 x 28 mm |
| Supported instruction sets | AVX 2.0, SSE4.1, SSE4.2 |
| Intel Identity Protection Technology version | 1.00 |
Weight and Dimensions| Depth | 320 mm |
|---|---|
| Width | 410 mm |
| Height | 65 mm |
| Weight | 5200 g |
To Next Page
