Repair and Return Policies
BeforeCallingUs
Your local Gilson representative will be able to serve you more efficiently if you have the
following information:
● Serial number and model number of the instruments involved
○ The serial number is located inside the door on the right side of the pump.
● Installation procedure you used
● List of concise symptoms
● List of operating procedures and conditions you were using when the problem arose
● List of other devices connected to the instrument and a description of those connections
● List of other electrical connections in the room
Warranty Repair
Units covered under warranty will be repaired and returned to you at no charge. If you have
any questions about applicability, please contact your local Gilson representative.
Non-Warranty Repair
For out-of-warranty repairs, contact your local Gilson representative who will discuss
service options with you and can assist in making arrangements to return the equipment, if
necessary.
Return Procedure
Contact your local Gilson representative to obtain authorization before returning any Gilson
equipment. To return a piece of equipment:
● Carefully pack the unit to prevent damage in transit. Check with your local Gilson
representative regarding proper method of shipment. No responsibility is assumed by
Gilson or your local Gilson representative for damage caused by improperly packaged
instruments. Indicate the authorization on the carton and on the packing slip.
● Always insure for the replacement value of the unit.
● Include a description of symptoms, your name, address, phone number, and purchase
order to cover repair costs, return and shipping charges, if your institution requires it.
Unit End-of-Life
When a unit reaches the end of its useful life, refer to www.gilson.com for
directions and information on the end-of-life policy. This is in accordance with
the European Union Directive on Waste Electrical and Electronic Equipment
(WEEE).
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TROUBLESHOOTING | 333/334 HPLC PUMPS
REPAIR AND RETURN POLICIES
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