Viewing Method 3: SEMS Portal App
1. Open the SEMS Portal App and log in with any account.
2. All power station fault information can be viewed through the Power Plant >Alarm.
3. Click on the specific fault name to view detailed information about the fault: [time of
occurrence], [possible cause], and [solution].
11.5.2 Fault information and troubleshooting
Perform troubleshooting according to the following methods. Contact the after-sales
service if these methods do not work.
Collect the information below before contacting the after-sales service, so that the
problems can be solved quickly.
1. Product information like serial number, software version, installation date, fault time,
fault frequency, etc.
2. Installation environment, including weather conditions, whether the PV modules are
sheltered or shadowed, etc. It is recommended to provide some photos and videos to
assist in analyzing the problem.
3. Utility grid situation.
11.5.2.1 System Troubleshooting
Solutions/measures to address the issue
Unable to search for
the wireless signal of
the smart dongle.
1. Please ensure that no other devices are connected
to the smart dongle's wireless signal.
2. Please ensure that the SolarGo app has been
updated to the latest version.
3. Please ensure that the smart dongle is powered
on properly, and the blue indicator light is
blinking or steady on.
4. Ensure that the smart device is within the
communication range of the smart dongle.
5. Refresh the device list in the app.
6. Restart the inverter
Unable to connect to
the wireless signal of
the smart dongle.
1. Please ensure that no other devices are connected
to the smart dongle's wireless signal.
2. Restart the inverter or smart dongle, and try to
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