Goodwe GW10K-ES-C10 - Page 183

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successfully via APP. Execute the
following actions if IP is not obtained:
3. Reset the communication parameters
via APP.
4. Check whether the server connection
is correct.
5. Log in to the website mqtt.goodwe-
power.com via a computer to view the
resolved IP address and obtain the
server connection information.
40
Unable to log in to
the parallel system
interface in APP
Parallel networking
failed
1. Incorrect communication cable
connection or unreliable cable
connection cause communication
failure.
2. Connect the smart meter and Ezlink
module to the same master inverter to
ensure the success rate of networking.
3. Check whether the inverter
communication indicator is normal. If
it is not, please check the individual
inverter according to its own
troubleshooting method.
4. If the above methods cannot solve the
problem, please try to restart the
inverter and get networking again.
41
Battery indicator
abnormal
Battery failure
1. Check the BMS communication cable
connection, and make sure it is
reliable.
Check whether the battery type is
matched via APP. If you can't solve it,
please refer to the user manual of the
corresponding battery for
troubleshooting.
42
Device offline
displayed on APP
Communication failure
or equipment failure
1. Check whether the quantity of parallel
machines in the system is the same
with the actual connected ones.
2. If it is, get the SN of the
corresponding offline inverter from
the equipment list, and troubleshoot