Gravotech M20 - Marking Assistance and Troubleshooting; Troubleshooting Common Issues

78
M_M20 series V3_EN_C
N. Markingassistance
1. Resolution of the problems
Incident Resolution of the problems
The machine does not start. - Checkthatthepowercordiscorrectlypluggedintoboththemachine
and the power supply.
- Checkthatthereispowertothemainsplug.
The machine is not recognised
by the computer or the tablet.
- CheckthattheUSBcableisconnectedtothePCandtothemachine
orchecktheBluetoothpairing(optional)
- Checkthatthedriveriscorrectlyinstalled(Refertotheusermanual
for the program).
- Checkthatthecorrectspoolerisselectedintheprogram(Referto
the user manual for the program).
- Reinstall the driver (Refer to the user manual for the program).
"Wireless"modeisnotoperating
(optional)
- Refer to the user manual for the program (Installation: Bluetooth).
Engravingiso󰘯setwithrespect
to the centre of the jig.
- Adjustment of the X-Y axis origin (See: XY setting of the machine
with vice)
- Center the object in the vice.
Engraving is too shallow or too
deep.
- Checkthedepthvalueinputintotheprogram.
- Checktheregulatingnoseadjustment(ifused).
- Checkthespindlepressure.
- Checkthatthecutteriscomingintocontactwiththeobject.
There are lines on the object
between the letters.
- Increase the clearance in the program.
The cutter is not reaching the
object.
- ManualZ:Checkthetoolsetting(See:Engraving: no nose).
The light is not lighting up.
- Presssimultaneouslyonthekeys:Shift+Uparrow.
If the machine emits a long beep followed by a short beep and there is no movement,
call a Gravotech technician.
If the problem persists, contact the reseller.